šŸ›’ ą¦…ą¦°ą§ą¦”ą¦¾ą¦° ą¦øą¦‚ą¦•ą§ą¦°ą¦¾ą¦Øą§ą¦¤ ą¦Ŗą§ą¦°ą¦¶ą§ą¦Øą¦¾ą¦¬ą¦²ą¦æ (Order Related FAQs)

ą¦†ą¦®ą¦æ ą¦•ą§€ą¦­ą¦¾ą¦¬ą§‡ ą¦…ą¦°ą§ą¦”ą¦¾ą¦° ą¦•ą¦°ą¦¬ą§‹? How can I place an order?

āž¤ ą¦†ą¦Ŗą¦Øą¦æ ą¦†ą¦®ą¦¾ą¦¦ą§‡ą¦° ą¦“ą§Ÿą§‡ą¦¬ą¦øą¦¾ą¦‡ą¦Ÿą§‡ ą¦Ŗą¦›ą¦Øą§ą¦¦ą§‡ą¦° ą¦Ŗą¦£ą§ą¦Æą¦Ÿą¦æ ą¦øą¦æą¦²ą§‡ą¦•ą§ą¦Ÿ ą¦•ą¦°ą§‡ "ą¦…ą§ą¦Æą¦¾ą¦” ą¦Ÿą§ ą¦•ą¦¾ą¦°ą§ą¦Ÿ" ą¦ ą¦•ą§ą¦²ą¦æą¦• ą¦•ą¦°ą§ą¦Ø ą¦ą¦¬ą¦‚ ą¦ą¦°ą¦Ŗą¦° "ą¦šą§‡ą¦•ą¦†ą¦‰ą¦Ÿ" ą¦…ą¦Ŗą¦¶ą¦Øą§‡ ą¦—ą¦æą§Ÿą§‡ ą¦Ŗą§ą¦°ą§Ÿą§‹ą¦œą¦Øą§€ą§Ÿ ą¦¤ą¦„ą§ą¦Æ ą¦¦ą¦æą§Ÿą§‡ ą¦…ą¦°ą§ą¦”ą¦¾ą¦° ą¦øą¦®ą§ą¦Ŗą¦Øą§ą¦Ø ą¦•ą¦°ą§ą¦Øą„¤
āž¤ Select your desired product, click "Add to Cart", then go to "Checkout" and fill in the required information to complete your order.

ą¦†ą¦®ą¦æ ą¦•ą¦æ ą¦…ą¦°ą§ą¦”ą¦¾ą¦° ą¦¦ą§‡ą¦“ą§Ÿą¦¾ą¦° ą¦Ŗą¦° ą¦øą§‡ą¦Ÿą¦æ ą¦Ŗą¦°ą¦æą¦¬ą¦°ą§ą¦¤ą¦Ø ą¦¬ą¦¾ ą¦¬ą¦¾ą¦¤ą¦æą¦² ą¦•ą¦°ą¦¤ą§‡ ą¦Ŗą¦¾ą¦°ą¦¬ą§‹? Can I change or cancel my order after placing it?

āž¤ ą¦¹ą§ą¦Æą¦¾ą¦, ą¦…ą¦°ą§ą¦”ą¦¾ą¦° ą¦Ŗą§ą¦°ą¦øą§‡ą¦øą¦æą¦‚ ą¦¶ą§ą¦°ą§ ą¦¹ą¦“ą§Ÿą¦¾ą¦° ą¦†ą¦—ą§‡ą¦‡ ą¦†ą¦®ą¦¾ą¦¦ą§‡ą¦° ą¦•ą¦¾ą¦øą§ą¦Ÿą¦®ą¦¾ą¦° ą¦•ą§‡ą§Ÿą¦¾ą¦°ą§‡ ą¦Æą§‹ą¦—ą¦¾ą¦Æą§‹ą¦— ą¦•ą¦°ą§‡ ą¦…ą¦°ą§ą¦”ą¦¾ą¦° ą¦¬ą¦¾ą¦¤ą¦æą¦² ą¦¬ą¦¾ ą¦Ŗą¦°ą¦æą¦¬ą¦°ą§ą¦¤ą¦Ø ą¦•ą¦°ą¦¤ą§‡ ą¦Ŗą¦¾ą¦°ą§‡ą¦Øą„¤
āž¤ Yes, you can contact our customer support to cancel or modify your order before it is processed.

ą¦†ą¦®ą¦æ ą¦•ą¦æą¦­ą¦¾ą¦¬ą§‡ ą¦œą¦¾ą¦Øą¦¬ą§‹ ą¦†ą¦®ą¦¾ą¦° ą¦…ą¦°ą§ą¦”ą¦¾ą¦°ą¦Ÿą¦æ ą¦•ą¦Øą¦«ą¦¾ą¦°ą§ą¦® ą¦¹ą§Ÿą§‡ą¦›ą§‡? How will I know if my order is confirmed?

āž¤ ą¦…ą¦°ą§ą¦”ą¦¾ą¦° ą¦•ą¦Øą¦«ą¦¾ą¦°ą§ą¦® ą¦¹ą¦“ą§Ÿą¦¾ą¦° ą¦øą¦¾ą¦„ą§‡ ą¦øą¦¾ą¦„ą§‡ą¦‡ ą¦†ą¦Ŗą¦Øą¦¾ą¦° ą¦®ą§‹ą¦¬ą¦¾ą¦‡ą¦²ą§‡ ą¦¬ą¦¾ ą¦‡ą¦®ą§‡ą¦‡ą¦²ą§‡ ą¦ą¦•ą¦Ÿą¦æ ą¦•ą¦Øą¦«ą¦¾ą¦°ą§ą¦®ą§‡ą¦¶ą¦Ø ą¦®ą§‡ą¦øą§‡ą¦œ ą¦Ŗą¦¾ą¦ ą¦¾ą¦Øą§‹ ą¦¹ą¦¬ą§‡ą„¤
āž¤ Once your order is confirmed, a confirmation message will be sent to your mobile or email.

ą¦•ą¦¤ ą¦¦ą¦æą¦Øą§‡ą¦° ą¦®ą¦§ą§ą¦Æą§‡ ą¦†ą¦®ą¦¾ą¦° ą¦…ą¦°ą§ą¦”ą¦¾ą¦° ą¦”ą§‡ą¦²ą¦æą¦­ą¦¾ą¦°ą¦æ ą¦¹ą¦¬ą§‡? How long will it take to deliver my order?

  • āž¤ ą¦øą¦¾ą¦§ą¦¾ą¦°ą¦£ą¦¤ ą§Ø-ą§« ą¦•ą¦¾ą¦°ą§ą¦Æą¦¦ą¦æą¦¬ą¦øą§‡ą¦° ą¦®ą¦§ą§ą¦Æą§‡ ą¦…ą¦°ą§ą¦”ą¦¾ą¦° ą¦”ą§‡ą¦²ą¦æą¦­ą¦¾ą¦°ą¦æ ą¦•ą¦°ą¦¾ ą¦¹ą§Ÿą„¤
    āž¤ Orders are usually delivered within 2-5 business days.

  • Ā 

ą¦­ą§ą¦² ą¦ ą¦æą¦•ą¦¾ą¦Øą¦¾ ą¦¦ą¦æą¦²ą§‡ ą¦†ą¦®ą¦æ ą¦•ą§€ ą¦•ą¦°ą¦¤ą§‡ ą¦Ŗą¦¾ą¦°ą¦æ? What if I entered the wrong address?

āž¤ ą¦¦ą§ą¦°ą§ą¦¤ ą¦†ą¦®ą¦¾ą¦¦ą§‡ą¦° ą¦•ą¦¾ą¦øą§ą¦Ÿą¦®ą¦¾ą¦° ą¦•ą§‡ą§Ÿą¦¾ą¦°ą§‡ ą¦Æą§‹ą¦—ą¦¾ą¦Æą§‹ą¦— ą¦•ą¦°ą§ą¦Ø, ą¦†ą¦®ą¦°ą¦¾ ą¦ ą¦æą¦•ą¦¾ą¦Øą¦¾ ą¦Ŗą¦°ą¦æą¦¬ą¦°ą§ą¦¤ą¦Øą§‡ ą¦øą¦¹ą¦¾ą§Ÿą¦¤ą¦¾ ą¦•ą¦°ą¦¬ą§‹ą„¤
āž¤ Please contact our customer support immediately; weā€™ll help you update the address.

ą¦†ą¦®ą¦æ ą¦•ą¦æ ą¦…ą¦°ą§ą¦”ą¦¾ą¦°ą§‡ą¦° ą¦øą§ą¦Ÿą§ą¦Æą¦¾ą¦Ÿą¦¾ą¦ø ą¦Ÿą§ą¦°ą§ą¦Æą¦¾ą¦• ą¦•ą¦°ą¦¤ą§‡ ą¦Ŗą¦¾ą¦°ą¦¬ą§‹? Can I track my order status?

  • āž¤ ą¦¹ą§ą¦Æą¦¾ą¦, ą¦†ą¦Ŗą¦Øą¦æ ą¦“ą§Ÿą§‡ą¦¬ą¦øą¦¾ą¦‡ą¦Ÿ ą¦¬ą¦¾ ą¦Ÿą§ą¦°ą§ą¦Æą¦¾ą¦•ą¦æą¦‚ ą¦²ą¦æą¦™ą§ą¦• ą¦¬ą§ą¦Æą¦¬ą¦¹ą¦¾ą¦° ą¦•ą¦°ą§‡ ą¦…ą¦°ą§ą¦”ą¦¾ą¦° ą¦Ÿą§ą¦°ą§ą¦Æą¦¾ą¦• ą¦•ą¦°ą¦¤ą§‡ ą¦Ŗą¦¾ą¦°ą¦¬ą§‡ą¦Øą„¤
    āž¤ Yes, you can track your order using the website or the tracking link provided.

  • Ā 

ą¦…ą¦°ą§ą¦”ą¦¾ą¦° ą¦•ą¦°ą¦¤ą§‡ ą¦•ą¦æ ą¦†ą¦®ą¦¾ą¦•ą§‡ ą¦ą¦•ą¦¾ą¦‰ą¦Øą§ą¦Ÿ ą¦–ą§ą¦²ą¦¤ą§‡ ą¦¹ą¦¬ą§‡? Do I need an account to place an order?

āž¤ ą¦Øą¦¾, ą¦—ą§‡ą¦øą§ą¦Ÿ ą¦¹ą¦æą¦øą§‡ą¦¬ą§‡ą¦“ ą¦…ą¦°ą§ą¦”ą¦¾ą¦° ą¦•ą¦°ą¦¾ ą¦Æą¦¾ą§Ÿą„¤ ą¦¤ą¦¬ą§‡ ą¦ą¦•ą¦¾ą¦‰ą¦Øą§ą¦Ÿ ą¦–ą§ą¦²ą¦²ą§‡ ą¦†ą¦°ą¦“ ą¦øą§ą¦¬ą¦æą¦§ą¦¾ ą¦Ŗą¦¾ą¦¬ą§‡ą¦Øą„¤
āž¤ No, you can order as a guest. But having an account offers additional benefits.

ą¦ą¦•ą¦øą¦¾ą¦„ą§‡ ą¦ą¦•ą¦¾ą¦§ą¦æą¦• ą¦Ŗą¦£ą§ą¦Æ ą¦…ą¦°ą§ą¦”ą¦¾ą¦° ą¦•ą¦°ą¦¤ą§‡ ą¦Ŗą¦¾ą¦°ą¦¬ą§‹ ą¦•ą¦æ? Can I order multiple products at once?

āž¤ ą¦¹ą§ą¦Æą¦¾ą¦, ą¦†ą¦Ŗą¦Øą¦æ ą¦ą¦• ą¦…ą¦°ą§ą¦”ą¦¾ą¦°ą§‡ą¦‡ ą¦ą¦•ą¦¾ą¦§ą¦æą¦• ą¦Ŗą¦£ą§ą¦Æ ą¦…ą¦°ą§ą¦”ą¦¾ą¦° ą¦•ą¦°ą¦¤ą§‡ ą¦Ŗą¦¾ą¦°ą¦¬ą§‡ą¦Øą„¤
āž¤ Yes, you can order multiple items in a single order.

ą¦†ą¦®ą¦¾ą¦° ą¦…ą¦°ą§ą¦”ą¦¾ą¦° ą¦•ą§ą¦Æą¦¾ą¦Øą¦øą§‡ą¦² ą¦¹ą§Ÿą§‡ ą¦—ą§‡ą¦›ą§‡ ā€“ ą¦•ą§‡ą¦Ø? Why was my order cancelled?

  • āž¤ ą¦øą§ą¦Ÿą¦•ą§‡ ą¦Øą¦¾ ą¦„ą¦¾ą¦•ą¦¾, ą¦­ą§ą¦² ą¦¤ą¦„ą§ą¦Æ ą¦¬ą¦¾ ą¦…ą¦Øą§ą¦Æ ą¦•ą§‹ą¦Øą§‹ ą¦•ą¦¾ą¦°ą¦£ą§‡ ą¦…ą¦°ą§ą¦”ą¦¾ą¦° ą¦¬ą¦¾ą¦¤ą¦æą¦² ą¦¹ą¦¤ą§‡ ą¦Ŗą¦¾ą¦°ą§‡ą„¤ ą¦¬ą¦æą¦øą§ą¦¤ą¦¾ą¦°ą¦æą¦¤ ą¦œą¦¾ą¦Øą¦¤ą§‡ ą¦•ą¦¾ą¦øą§ą¦Ÿą¦®ą¦¾ą¦° ą¦•ą§‡ą§Ÿą¦¾ą¦°ą§‡ ą¦Æą§‹ą¦—ą¦¾ą¦Æą§‹ą¦— ą¦•ą¦°ą§ą¦Øą„¤
    āž¤ Your order may be cancelled due to stock issues or incorrect information. Please contact customer support for details.

  • Ā 

ą¦†ą¦®ą¦æ ą¦•ą¦æ ą¦…ą¦°ą§ą¦”ą¦¾ą¦°ą§‡ą¦° ą¦‡ą¦Øą¦­ą§Ÿą§‡ą¦ø ą¦Ŗą¦¾ą¦¬ą§‹? Will I receive an invoice for my order?

āž¤ ą¦¹ą§ą¦Æą¦¾ą¦, ą¦…ą¦°ą§ą¦”ą¦¾ą¦° ą¦•ą¦Øą¦«ą¦¾ą¦°ą§ą¦® ą¦¹ą¦“ą§Ÿą¦¾ą¦° ą¦Ŗą¦° ą¦ą¦•ą¦Ÿą¦æ ą¦‡ą¦Øą¦­ą§Ÿą§‡ą¦ø ą¦‡ą¦®ą§‡ą¦‡ą¦²ą§‡ ą¦Ŗą¦¾ą¦ ą¦¾ą¦Øą§‹ ą¦¹ą¦¬ą§‡ą„¤
āž¤ Yes, you will receive an invoice via email after order confirmation.

šŸ’³ ą¦Ŗą§‡ą¦®ą§‡ą¦Øą§ą¦Ÿ ą¦øą¦‚ą¦•ą§ą¦°ą¦¾ą¦Øą§ą¦¤ ą¦Ŗą§ą¦°ą¦¶ą§ą¦Øą¦¾ą¦¬ą¦²ą¦æ (Payment Related FAQs)

ą¦†ą¦®ą¦æ ą¦•ą§€ą¦­ą¦¾ą¦¬ą§‡ ą¦Ŗą§‡ą¦®ą§‡ą¦Øą§ą¦Ÿ ą¦•ą¦°ą¦¤ą§‡ ą¦Ŗą¦¾ą¦°ą¦æ? How can I make a payment?

āž¤ ą¦†ą¦Ŗą¦Øą¦æ ą¦¬ą¦æą¦•ą¦¾ą¦¶, ą¦Øą¦—ą¦¦, ą¦•ą§ą¦°ą§‡ą¦”ą¦æą¦Ÿ/ą¦”ą§‡ą¦¬ą¦æą¦Ÿ ą¦•ą¦¾ą¦°ą§ą¦” ą¦…ą¦„ą¦¬ą¦¾ ą¦¬ą§ą¦Æą¦¾ą¦‚ą¦• ą¦Ÿą§ą¦°ą¦¾ą¦Øą§ą¦øą¦«ą¦¾ą¦° ą¦ą¦° ą¦®ą¦¾ą¦§ą§ą¦Æą¦®ą§‡ ą¦Ŗą§‡ą¦®ą§‡ą¦Øą§ą¦Ÿ ą¦•ą¦°ą¦¤ą§‡ ą¦Ŗą¦¾ą¦°ą§‡ą¦Øą„¤
āž¤ You can pay via bKash, Nagad, credit/debit card, or bank transfer.

ą¦…ą¦Øą¦²ą¦¾ą¦‡ą¦Øą§‡ ą¦Ŗą§‡ą¦®ą§‡ą¦Øą§ą¦Ÿ ą¦Øą¦æą¦°ą¦¾ą¦Ŗą¦¦ ą¦•ą¦æ? Is online payment safe?

āž¤ ą¦¹ą§ą¦Æą¦¾ą¦, ą¦†ą¦®ą¦¾ą¦¦ą§‡ą¦° ą¦Ŗą§‡ą¦®ą§‡ą¦Øą§ą¦Ÿ ą¦—ą§‡ą¦Ÿą¦“ą§Ÿą§‡ ą¦Øą¦æą¦°ą¦¾ą¦Ŗą¦¦ ą¦ą¦¬ą¦‚ ą¦ą¦Øą¦•ą§ą¦°ą¦æą¦Ŗą§ą¦Ÿą§‡ą¦”ą„¤
āž¤ Yes, our payment gateway is secure and encrypted.

ą¦•ą¦¤ ą¦øą¦®ą§Ÿą§‡ą¦° ą¦®ą¦§ą§ą¦Æą§‡ ą¦Ŗą§‡ą¦®ą§‡ą¦Øą§ą¦Ÿ ą¦•ą¦Øą¦«ą¦¾ą¦°ą§ą¦® ą¦¹ą§Ÿ? How long does it take for payment to be confirmed?

āž¤ ą¦Ŗą§‡ą¦®ą§‡ą¦Øą§ą¦Ÿ ą¦øą¦¾ą¦§ą¦¾ą¦°ą¦£ą¦¤ ą¦®ą§ą¦¹ą§‚ą¦°ą§ą¦¤ą§‡ą¦° ą¦®ą¦§ą§ą¦Æą§‡ ą¦•ą¦Øą¦«ą¦¾ą¦°ą§ą¦® ą¦¹ą§Ÿą„¤ ą¦•ą¦æą¦›ą§ ą¦•ą§ą¦·ą§‡ą¦¤ą§ą¦°ą§‡ ą¦¬ą§ą¦Æą¦¾ą¦‚ą¦• ą¦²ą§‡ą¦Øą¦¦ą§‡ą¦Øą§‡ ą¦øą¦®ą§Ÿ ą¦²ą¦¾ą¦—ą¦¤ą§‡ ą¦Ŗą¦¾ą¦°ą§‡ą„¤
āž¤ Payments are usually confirmed instantly, though bank transfers may take some time.

ą¦†ą¦®ą¦æ ą¦•ą¦æ ą¦•ą§‡ą¦¶ ą¦…ą¦Ø ą¦”ą§‡ą¦²ą¦æą¦­ą¦¾ą¦°ą¦æ (COD) ą¦Ŗą§‡ą¦®ą§‡ą¦Øą§ą¦Ÿ ą¦•ą¦°ą¦¤ą§‡ ą¦Ŗą¦¾ą¦°ą¦æ? Can I pay Cash on Delivery (COD)?

  • āž¤ ą¦¹ą§ą¦Æą¦¾ą¦, ą¦Øą¦æą¦°ą§ą¦¦ą¦æą¦·ą§ą¦Ÿ ą¦ą¦²ą¦¾ą¦•ą¦¾ą¦° ą¦œą¦Øą§ą¦Æ COD ą¦øą§ą¦¬ą¦æą¦§ą¦¾ ą¦¦ą§‡ą¦“ą§Ÿą¦¾ ą¦¹ą§Ÿą„¤
    āž¤ Yes, COD is available for certain locations.

  • Ā 

ą¦Ŗą§‡ą¦®ą§‡ą¦Øą§ą¦Ÿą§‡ ą¦øą¦®ą¦øą§ą¦Æą¦¾ ą¦¹ą¦²ą§‡ ą¦†ą¦®ą¦æ ą¦•ą§€ ą¦•ą¦°ą¦¬ą§‹? What should I do if I face payment issues?

āž¤ ą¦†ą¦®ą¦¾ą¦¦ą§‡ą¦° ą¦•ą¦¾ą¦øą§ą¦Ÿą¦®ą¦¾ą¦° ą¦øą¦¾ą¦Ŗą§‹ą¦°ą§ą¦Ÿą§‡ą¦° ą¦øą¦¾ą¦„ą§‡ ą¦¦ą§ą¦°ą§ą¦¤ ą¦Æą§‹ą¦—ą¦¾ą¦Æą§‹ą¦— ą¦•ą¦°ą§ą¦Øą„¤
āž¤ Please contact our customer support immediately.

ą¦Ŗą§‡ą¦®ą§‡ą¦Øą§ą¦Ÿ ą¦°ą¦æą¦øą¦æą¦Ŗą§ą¦Ÿ ą¦•ą¦æą¦­ą¦¾ą¦¬ą§‡ ą¦Ŗą¦¾ą¦¬? How can I get a payment receipt?

  • āž¤ ą¦Ŗą§‡ą¦®ą§‡ą¦Øą§ą¦Ÿ ą¦•ą¦Øą¦«ą¦¾ą¦°ą§ą¦® ą¦¹ą¦“ą§Ÿą¦¾ą¦° ą¦Ŗą¦° ą¦‡ą¦®ą§‡ą¦‡ą¦²ą§‡ ą¦°ą¦æą¦øą¦æą¦Ŗą§ą¦Ÿ ą¦Ŗą¦¾ą¦ ą¦¾ą¦Øą§‹ ą¦¹ą§Ÿą„¤
    āž¤ A receipt will be sent to your email after payment confirmation.

  • Ā 

ą¦†ą¦®ą¦æ ą¦•ą¦æ ą¦ą¦•ą¦¾ą¦§ą¦æą¦• ą¦Ŗą§‡ą¦®ą§‡ą¦Øą§ą¦Ÿ ą¦…ą¦Ŗą¦¶ą¦Ø ą¦¬ą§ą¦Æą¦¬ą¦¹ą¦¾ą¦° ą¦•ą¦°ą¦¤ą§‡ ą¦Ŗą¦¾ą¦°ą¦æ? Can I use multiple payment options?

āž¤ ą¦øą¦¾ą¦§ą¦¾ą¦°ą¦£ą¦¤ ą¦ą¦•ą¦¬ą¦¾ą¦°ą§‡ ą¦ą¦•ą¦Ÿą¦¾ą¦‡ ą¦Ŗą§‡ą¦®ą§‡ą¦Øą§ą¦Ÿ ą¦…ą¦Ŗą¦¶ą¦Ø ą¦¬ą§ą¦Æą¦¬ą¦¹ą¦¾ą¦° ą¦•ą¦°ą¦¤ą§‡ ą¦¹ą§Ÿą„¤
āž¤ Usually, only one payment method can be used per transaction.

ą¦Ŗą§‡ą¦®ą§‡ą¦Øą§ą¦Ÿ ą¦«ą§‡ą¦°ą¦¤ (Refund) ą¦•ą§‡ą¦®ą¦Ø ą¦¹ą¦¬ą§‡? How does the payment refund process work?

āž¤ ą¦Ŗą¦£ą§ą¦Æ ą¦«ą§‡ą¦°ą¦¤ ą¦¬ą¦¾ ą¦¬ą¦¾ą¦¤ą¦æą¦² ą¦¹ą¦²ą§‡, ą¦Ŗą§‡ą¦®ą§‡ą¦Øą§ą¦Ÿ ą§­-ą§§ą§¦ ą¦•ą¦¾ą¦°ą§ą¦Æą¦¦ą¦æą¦¬ą¦øą§‡ą¦° ą¦®ą¦§ą§ą¦Æą§‡ ą¦«ą§‡ą¦°ą¦¤ ą¦¦ą§‡ą¦“ą§Ÿą¦¾ ą¦¹ą§Ÿą„¤
āž¤ Refunds are processed within 7-10 business days after return or cancellation.

ą¦Ŗą§‡ą¦®ą§‡ą¦Øą§ą¦Ÿ ą¦Ŗą§ą¦°ą§ą¦« ą¦¦ą¦æą¦²ą§‡ ą¦•ą¦æ ą¦…ą¦°ą§ą¦”ą¦¾ą¦° ą¦¦ą§ą¦°ą§ą¦¤ ą¦Ŗą§ą¦°ą¦øą§‡ą¦ø ą¦¹ą§Ÿ? Does providing payment proof speed up order processing?

āž¤ ą¦¹ą§ą¦Æą¦¾ą¦, ą¦Ŗą§‡ą¦®ą§‡ą¦Øą§ą¦Ÿ ą¦Ŗą§ą¦°ą§ą¦« ą¦¦ą¦æą¦²ą§‡ ą¦…ą¦°ą§ą¦”ą¦¾ą¦° ą¦¦ą§ą¦°ą§ą¦¤ ą¦•ą¦Øą¦«ą¦¾ą¦°ą§ą¦® ą¦•ą¦°ą¦¾ ą¦Æą¦¾ą§Ÿą„¤
āž¤ Yes, providing payment proof helps confirm your order faster.

ą¦†ą¦®ą¦æ ą¦•ą¦æ ą¦Ŗą§‡ą¦®ą§‡ą¦Øą§ą¦Ÿ ą¦•ą¦°ą¦¤ą§‡ ą¦—ą¦æą§Ÿą§‡ ą¦•ą¦¾ą¦°ą§ą¦” ą¦”ą¦æą¦Ÿą§‡ą¦‡ą¦²ą¦ø ą¦¦ą¦æą¦¤ą§‡ ą¦¹ą¦¬ą§‡? Do I need to provide card details during payment?

āž¤ ą¦•ą§ą¦°ą§‡ą¦”ą¦æą¦Ÿ ą¦¬ą¦¾ ą¦”ą§‡ą¦¬ą¦æą¦Ÿ ą¦•ą¦¾ą¦°ą§ą¦” ą¦Ŗą§‡ą¦®ą§‡ą¦Øą§ą¦Ÿą§‡ą¦° ą¦œą¦Øą§ą¦Æ ą¦•ą¦¾ą¦°ą§ą¦” ą¦”ą¦æą¦Ÿą§‡ą¦‡ą¦²ą¦ø ą¦Ŗą§ą¦°ą§Ÿą§‹ą¦œą¦Ø ą¦¹ą§Ÿą„¤
āž¤ Yes, card details are required for credit or debit card payments.

šŸšš ą¦”ą§‡ą¦²ą¦æą¦­ą¦¾ą¦°ą¦æ ą¦øą¦‚ą¦•ą§ą¦°ą¦¾ą¦Øą§ą¦¤ ą¦Ŗą§ą¦°ą¦¶ą§ą¦Øą¦¾ą¦¬ą¦²ą¦æ (Delivery Related FAQs)

ą¦†ą¦®ą¦¾ą¦° ą¦…ą¦°ą§ą¦”ą¦¾ą¦° ą¦•ą¦¤ ą¦¦ą¦æą¦Øą§‡ ą¦”ą§‡ą¦²ą¦æą¦­ą¦¾ą¦°ą¦æ ą¦¹ą¦¬ą§‡? How many days will it take to deliver my order?

āž¤ ą¦øą¦¾ą¦§ą¦¾ą¦°ą¦£ą¦¤ ą§Ø-ą§« ą¦•ą¦¾ą¦°ą§ą¦Æą¦¦ą¦æą¦¬ą¦øą§‡ą¦° ą¦®ą¦§ą§ą¦Æą§‡ ą¦”ą§‡ą¦²ą¦æą¦­ą¦¾ą¦°ą¦æ ą¦¹ą§Ÿą„¤ ą¦²ą§‹ą¦•ą§‡ą¦¶ą¦Ø ą¦…ą¦Øą§ą¦øą¦¾ą¦°ą§‡ ą¦øą¦®ą§Ÿ ą¦­ą¦æą¦Øą§ą¦Ø ą¦¹ą¦¤ą§‡ ą¦Ŗą¦¾ą¦°ą§‡ą„¤
āž¤ Usually, delivery takes 2-5 business days. Delivery time may vary by location.

ą¦”ą§‡ą¦²ą¦æą¦­ą¦¾ą¦°ą¦æ ą¦šą¦¾ą¦°ą§ą¦œ ą¦•ą¦¤? What is the delivery charge?

āž¤ ą¦”ą§‡ą¦²ą¦æą¦­ą¦¾ą¦°ą¦æ ą¦šą¦¾ą¦°ą§ą¦œ ą¦†ą¦Ŗą¦Øą¦¾ą¦° ą¦ą¦²ą¦¾ą¦•ą¦¾ą¦° ą¦‰ą¦Ŗą¦° ą¦Øą¦æą¦°ą§ą¦­ą¦° ą¦•ą¦°ą§‡ ą¦Ŗą¦°ą¦æą¦¬ą¦°ą§ą¦¤ą¦æą¦¤ ą¦¹ą¦¤ą§‡ ą¦Ŗą¦¾ą¦°ą§‡ą„¤ ą¦•ą¦æą¦›ą§ ą¦•ą§ą¦·ą§‡ą¦¤ą§ą¦°ą§‡ ą¦«ą§ą¦°ą¦æ ą¦”ą§‡ą¦²ą¦æą¦­ą¦¾ą¦°ą¦æ ą¦¦ą§‡ą¦“ą§Ÿą¦¾ ą¦¹ą§Ÿą„¤
āž¤ Delivery charges depend on your location. Sometimes free delivery is available.

ą¦•ą§‹ą¦Ø ą¦•ą§‹ą¦Ø ą¦ą¦²ą¦¾ą¦•ą¦¾ą§Ÿ ą¦”ą§‡ą¦²ą¦æą¦­ą¦¾ą¦°ą¦æ ą¦•ą¦°ą¦¾ ą¦¹ą§Ÿ? Which areas do you deliver to?

āž¤ ą¦†ą¦®ą¦°ą¦¾ ą¦¦ą§‡ą¦¶ą§‡ą¦° ą¦Ŗą§ą¦°ą¦¾ą§Ÿ ą¦øą¦•ą¦² ą¦…ą¦žą§ą¦šą¦²ą§‡ ą¦”ą§‡ą¦²ą¦æą¦­ą¦¾ą¦°ą¦æ ą¦•ą¦°ą¦æą„¤ ą¦Øą¦æą¦°ą§ą¦¦ą¦æą¦·ą§ą¦Ÿ ą¦ą¦²ą¦¾ą¦•ą¦¾ą¦° ą¦œą¦Øą§ą¦Æ ą¦¬ą¦æą¦øą§ą¦¤ą¦¾ą¦°ą¦æą¦¤ ą¦œą¦¾ą¦Øą¦¤ą§‡ ą¦Æą§‹ą¦—ą¦¾ą¦Æą§‹ą¦— ą¦•ą¦°ą§ą¦Øą„¤
āž¤ We deliver to almost all areas in the country. Please contact us for specific location details.

ą¦”ą§‡ą¦²ą¦æą¦­ą¦¾ą¦°ą¦æ ą¦øą¦®ą§Ÿ ą¦†ą¦®ą¦æ ą¦•ą¦æ ą¦Øą¦æą¦œą§‡ ą¦„ą¦¾ą¦•ą¦¤ą§‡ą¦‡ ą¦¹ą¦¬? Do I need to be present at the time of delivery?

  • āž¤ ą¦¹ą§ą¦Æą¦¾ą¦, ą¦Ŗą¦£ą§ą¦Æ ą¦—ą§ą¦°ą¦¹ą¦£ą§‡ą¦° ą¦øą¦®ą§Ÿ ą¦†ą¦Ŗą¦Øą¦¾ą¦° ą¦‰ą¦Ŗą¦øą§ą¦„ą¦æą¦¤ą¦æ ą¦Ŗą§ą¦°ą§Ÿą§‹ą¦œą¦Øą„¤
    āž¤ Yes, you need to be present to receive the package.

  • Ā 

ą¦†ą¦®ą¦æ ą¦”ą§‡ą¦²ą¦æą¦­ą¦¾ą¦°ą¦æą¦° ą¦øą¦®ą§Ÿ ą¦Ŗą¦°ą¦æą¦¬ą¦°ą§ą¦¤ą¦Ø ą¦•ą¦°ą¦¤ą§‡ ą¦Ŗą¦¾ą¦°ą¦æ? Can I change the delivery time?

āž¤ ą¦”ą§‡ą¦²ą¦æą¦­ą¦¾ą¦°ą¦æ ą¦¶ą¦æą¦”ą¦æą¦‰ą¦² ą¦øą¦¾ą¦§ą¦¾ą¦°ą¦£ą¦¤ ą¦«ą¦¾ą¦‡ą¦Øą¦¾ą¦² ą¦¹ą¦²ą§‡ ą¦Ŗą¦°ą¦æą¦¬ą¦°ą§ą¦¤ą¦Ø ą¦•ą¦ ą¦æą¦Øą„¤ ą¦Ŗą§ą¦°ą§Ÿą§‹ą¦œą¦Øą§‡ ą¦Æą§‹ą¦—ą¦¾ą¦Æą§‹ą¦— ą¦•ą¦°ą§ą¦Øą„¤
āž¤ Once delivery is scheduled, changes are difficult. Please contact us if necessary.

ą¦”ą§‡ą¦²ą¦æą¦­ą¦¾ą¦°ą¦æ ą¦•ą¦–ą¦Ø ą¦¶ą§ą¦°ą§ ą¦¹ą§Ÿ? When does delivery start?

āž¤ ą¦…ą¦°ą§ą¦”ą¦¾ą¦° ą¦•ą¦Øą¦«ą¦¾ą¦°ą§ą¦® ą¦¹ą¦“ą§Ÿą¦¾ą¦° ą§Øą§Ŗ-ą§Ŗą§® ą¦˜ą¦£ą§ą¦Ÿą¦¾ą¦° ą¦®ą¦§ą§ą¦Æą§‡ ą¦”ą§‡ą¦²ą¦æą¦­ą¦¾ą¦°ą¦æ ą¦¶ą§ą¦°ą§ ą¦¹ą§Ÿą„¤
āž¤ Delivery usually starts within 24-48 hours after order confirmation.

ą¦†ą¦®ą¦æ ą¦•ą¦æ ą¦†ą¦®ą¦¾ą¦° ą¦”ą§‡ą¦²ą¦æą¦­ą¦¾ą¦°ą¦æ ą¦Ÿą§ą¦°ą§ą¦Æą¦¾ą¦• ą¦•ą¦°ą¦¤ą§‡ ą¦Ŗą¦¾ą¦°ą¦¬ą§‹? Can I track my delivery?

āž¤ ą¦¹ą§ą¦Æą¦¾ą¦, ą¦†ą¦Ŗą¦Øą¦æ ą¦†ą¦®ą¦¾ą¦¦ą§‡ą¦° ą¦“ą§Ÿą§‡ą¦¬ą¦øą¦¾ą¦‡ą¦Ÿ ą¦¬ą¦¾ ą¦Ÿą§ą¦°ą§ą¦Æą¦¾ą¦•ą¦æą¦‚ ą¦²ą¦æą¦™ą§ą¦• ą¦„ą§‡ą¦•ą§‡ ą¦†ą¦Ŗą¦Øą¦¾ą¦° ą¦…ą¦°ą§ą¦”ą¦¾ą¦° ą¦Ÿą§ą¦°ą§ą¦Æą¦¾ą¦• ą¦•ą¦°ą¦¤ą§‡ ą¦Ŗą¦¾ą¦°ą¦¬ą§‡ą¦Øą„¤
āž¤ Yes, you can track your order via our website or tracking link.

ą¦”ą§‡ą¦²ą¦æą¦­ą¦¾ą¦°ą¦æ ą¦Ŗą§ą¦Æą¦¾ą¦•ą§‡ą¦œ ą¦–ą¦¾ą¦°ą¦¾ą¦Ŗ ą¦…ą¦¬ą¦øą§ą¦„ą¦¾ą§Ÿ ą¦Ŗą§‡ą¦²ą§‡ ą¦†ą¦®ą¦æ ą¦•ą§€ ą¦•ą¦°ą¦¬ą§‹? What should I do if the delivery package is damaged?

āž¤ ą¦Ŗą¦£ą§ą¦Æ ą¦—ą§ą¦°ą¦¹ą¦£ą§‡ą¦° ą¦øą¦®ą§Ÿ ą¦Ŗą§ą¦Æą¦¾ą¦•ą§‡ą¦œ ą¦–ą¦¾ą¦°ą¦¾ą¦Ŗ ą¦„ą¦¾ą¦•ą¦²ą§‡ ą¦¤ą¦¾ ą¦—ą§ą¦°ą¦¹ą¦£ ą¦•ą¦°ą¦¬ą§‡ą¦Ø ą¦Øą¦¾ ą¦ą¦¬ą¦‚ ą¦†ą¦®ą¦¾ą¦¦ą§‡ą¦° ą¦øą¦¾ą¦„ą§‡ ą¦Æą§‹ą¦—ą¦¾ą¦Æą§‹ą¦— ą¦•ą¦°ą§ą¦Øą„¤
āž¤ If the package is damaged, do not accept it and contact us immediately.

ą¦”ą§‡ą¦²ą¦æą¦­ą¦¾ą¦°ą¦æ ą¦®ą¦æą¦ø ą¦¹ą¦²ą§‡ ą¦•ą§€ ą¦¹ą¦¬ą§‡? What happens if delivery is missed?

  • āž¤ ą¦”ą§‡ą¦²ą¦æą¦­ą¦¾ą¦°ą¦æ ą¦®ą¦æą¦ø ą¦¹ą¦²ą§‡ ą¦†ą¦®ą¦¾ą¦¦ą§‡ą¦° ą¦•ą¦¾ą¦øą§ą¦Ÿą¦®ą¦¾ą¦° ą¦•ą§‡ą§Ÿą¦¾ą¦°ą§‡ ą¦Æą§‹ą¦—ą¦¾ą¦Æą§‹ą¦— ą¦•ą¦°ą¦²ą§‡ ą¦Ŗą§ą¦Øą¦°ą¦¾ą§Ÿ ą¦”ą§‡ą¦²ą¦æą¦­ą¦¾ą¦°ą¦æ ą¦¬ą§ą¦Æą¦¬ą¦øą§ą¦„ą¦¾ ą¦•ą¦°ą¦¾ ą¦¹ą¦¬ą§‡ą„¤
    āž¤ If delivery is missed, contact customer support to reschedule.

  • Ā 

ą¦”ą§‡ą¦²ą¦æą¦­ą¦¾ą¦°ą¦æą¦° ą¦œą¦Øą§ą¦Æ ą¦•ą¦æ ą¦†ą¦®ą¦æ ą¦†ą¦—ą§‡ ą¦Ŗą§‡ą¦®ą§‡ą¦Øą§ą¦Ÿ ą¦•ą¦°ą¦¬ą§‹? Do I need to pay before delivery?

āž¤ ą¦…ą¦Øą¦²ą¦¾ą¦‡ą¦Øą§‡ ą¦…ą¦°ą§ą¦”ą¦¾ą¦° ą¦¹ą¦²ą§‡ ą¦øą¦¾ą¦§ą¦¾ą¦°ą¦£ą¦¤ ą¦†ą¦—ą§‡ ą¦Ŗą§‡ą¦®ą§‡ą¦Øą§ą¦Ÿ ą¦•ą¦°ą¦¤ą§‡ ą¦¹ą§Ÿą„¤ COD ą¦•ą§ą¦·ą§‡ą¦¤ą§ą¦°ą§‡ ą¦”ą§‡ą¦²ą¦æą¦­ą¦¾ą¦°ą¦æą¦° ą¦øą¦®ą§Ÿ ą¦Ŗą§‡ą¦®ą§‡ą¦Øą§ą¦Ÿ ą¦¹ą§Ÿą„¤
āž¤ For online orders, payment is usually done in advance. For COD, payment is made on delivery.

ą¦†ą¦®ą¦æ ą¦•ą¦æ ą¦Øą¦æą¦œą§‡ą¦° ą¦Ŗą¦›ą¦Øą§ą¦¦ ą¦…ą¦Øą§ą¦Æą¦¾ą§Ÿą§€ ą¦”ą§‡ą¦²ą¦æą¦­ą¦¾ą¦°ą¦æ ą¦ ą¦æą¦•ą¦¾ą¦Øą¦¾ ą¦¦ą¦æą¦¤ą§‡ ą¦Ŗą¦¾ą¦°ą¦æ? Can I provide a different delivery address?

āž¤ ą¦¹ą§ą¦Æą¦¾ą¦, ą¦…ą¦°ą§ą¦”ą¦¾ą¦°ą§‡ą¦° ą¦øą¦®ą§Ÿ ą¦†ą¦Ŗą¦Øą¦æ ą¦Æą§‡ą¦•ą§‹ą¦Øą§‹ ą¦ ą¦æą¦•ą¦¾ą¦Øą¦¾ ą¦¦ą¦æą¦¤ą§‡ ą¦Ŗą¦¾ą¦°ą§‡ą¦Øą„¤
āž¤ Yes, you can provide any delivery address during the order.

ą¦…ą¦°ą§ą¦”ą¦¾ą¦° ą¦”ą§‡ą¦²ą¦æą¦­ą¦¾ą¦°ą¦æ ą¦•ą¦¤ą¦•ą§ą¦·ą¦£ ą¦øą¦®ą§Ÿ ą¦Øą§‡ą§Ÿ? How long does order delivery take?

āž¤ ą¦øą¦¾ą¦§ą¦¾ą¦°ą¦£ą¦¤ ą§Ø-ą§« ą¦•ą¦¾ą¦°ą§ą¦Æą¦¦ą¦æą¦¬ą¦øą§‡ą¦° ą¦®ą¦§ą§ą¦Æą§‡ ą¦”ą§‡ą¦²ą¦æą¦­ą¦¾ą¦°ą¦æ ą¦øą¦®ą§ą¦Ŗą¦Øą§ą¦Ø ą¦¹ą§Ÿą„¤
āž¤ Delivery is usually completed within 2-5 business days.

ą¦”ą§‡ą¦²ą¦æą¦­ą¦¾ą¦°ą¦æ ą¦•ą¦°ą§ą¦®ą§€ą¦°ą¦¾ ą¦•ą¦æ ą¦Ŗą¦£ą§ą¦Æ ą¦‡ą¦Øą¦øą§ą¦Ÿą¦²ą§‡ą¦¶ą¦Ø ą¦¬ą¦¾ ą¦øą§‡ą¦Ÿą¦†ą¦Ŗ ą¦•ą¦°ą§‡ą¦Ø? Do delivery personnel provide installation or setup?

āž¤ ą¦øą¦¾ą¦§ą¦¾ą¦°ą¦£ą¦¤ ą¦”ą§‡ą¦²ą¦æą¦­ą¦¾ą¦°ą¦æ ą¦•ą¦°ą§ą¦®ą§€ą¦°ą¦¾ ą¦•ą§‡ą¦¬ą¦² ą¦Ŗą¦£ą§ą¦Æ ą¦Ŗą§Œą¦ą¦›ą§‡ ą¦¦ą§‡ą¦Ø, ą¦‡ą¦Øą¦øą§ą¦Ÿą¦²ą§‡ą¦¶ą¦Ø ą¦¹ą§Ÿ ą¦Øą¦¾ą„¤
āž¤ Delivery staff usually only deliver the product; installation is not provided.

ą¦”ą§‡ą¦²ą¦æą¦­ą¦¾ą¦°ą¦æ ą¦ ą¦æą¦•ą¦¾ą¦Øą¦¾ ą¦­ą§ą¦² ą¦¦ą¦æą¦²ą§‡ ą¦•ą¦æ ą¦•ą¦°ą¦¬? What if I gave the wrong delivery address?

  • āž¤ ą¦¦ą§ą¦°ą§ą¦¤ ą¦†ą¦®ą¦¾ą¦¦ą§‡ą¦° ą¦øą¦¾ą¦„ą§‡ ą¦Æą§‹ą¦—ą¦¾ą¦Æą§‹ą¦— ą¦•ą¦°ą§ą¦Ø, ą¦†ą¦®ą¦°ą¦¾ ą¦ ą¦æą¦•ą¦¾ą¦Øą¦¾ ą¦Ŗą¦°ą¦æą¦¬ą¦°ą§ą¦¤ą¦Øą§‡ ą¦øą¦¾ą¦¹ą¦¾ą¦Æą§ą¦Æ ą¦•ą¦°ą¦¬ą§‹ą„¤
    āž¤ Please contact us immediately to update the delivery address.

  • Ā 

ą¦•ą¦æą¦­ą¦¾ą¦¬ą§‡ ą¦Øą¦æą¦¶ą§ą¦šą¦æą¦¤ ą¦¹ą¦¬ą§‹ ą¦Æą§‡ ą¦†ą¦®ą¦¾ą¦° ą¦Ŗą¦£ą§ą¦Æ ą¦”ą§‡ą¦²ą¦æą¦­ą¦¾ą¦°ą¦æ ą¦¹ą§Ÿą§‡ą¦›ą§‡? How do I confirm that my product has been delivered?

  1. āž¤ ą¦”ą§‡ą¦²ą¦æą¦­ą¦¾ą¦°ą¦æ ą¦øą¦®ą§ą¦Ŗą¦Øą§ą¦Ø ą¦¹ą¦“ą§Ÿą¦¾ą¦° ą¦Ŗą¦° ą¦†ą¦Ŗą¦Øą¦¾ą¦•ą§‡ ą¦ą¦•ą¦Ÿą¦æ ą¦•ą¦Øą¦«ą¦¾ą¦°ą§ą¦®ą§‡ą¦¶ą¦Ø ą¦®ą§‡ą¦øą§‡ą¦œ ą¦¬ą¦¾ ą¦‡ą¦®ą§‡ą¦‡ą¦² ą¦¦ą§‡ą¦“ą§Ÿą¦¾ ą¦¹ą¦¬ą§‡ą„¤
    āž¤ You will receive a confirmation message or email after delivery is completed.

šŸŽØ ą¦Ŗą§ą¦°ą§‹ą¦”ą¦¾ą¦•ą§ą¦Ÿ ą¦“ ą¦•ą¦¾ą¦øą§ą¦Ÿą¦®ą¦¾ą¦‡ą¦œą§‡ą¦¶ą¦Ø ą¦øą¦‚ą¦•ą§ą¦°ą¦¾ą¦Øą§ą¦¤ ą¦Ŗą§ą¦°ą¦¶ą§ą¦Øą¦¾ą¦¬ą¦²ą¦æ (Product & Customization FAQs)

ą¦†ą¦Ŗą¦Øą¦¾ą¦°ą¦¾ ą¦•ą¦æ ą¦§ą¦°ą¦Øą§‡ą¦° ą¦Ŗą§ą¦°ą§‹ą¦”ą¦¾ą¦•ą§ą¦Ÿ ą¦øą¦°ą¦¬ą¦°ą¦¾ą¦¹ ą¦•ą¦°ą§‡ą¦Ø? What types of products do you offer?

āž¤ ą¦†ą¦®ą¦°ą¦¾ ą¦¬ą¦æą¦­ą¦æą¦Øą§ą¦Ø ą¦§ą¦°ą¦Øą§‡ą¦° ą¦Ŗą¦£ą§ą¦Æ ą¦øą¦°ą¦¬ą¦°ą¦¾ą¦¹ ą¦•ą¦°ą¦æ, ą¦Æą§‡ą¦®ą¦Ø ą¦—ą¦æą¦«ą¦Ÿ ą¦†ą¦‡ą¦Ÿą§‡ą¦®, ą¦¹ą§‹ą¦® ą¦”ą§‡ą¦•ą§‹ą¦°, ą¦Ŗą¦¾ą¦°ą§ą¦øą§‹ą¦Øą¦¾ą¦²ą¦¾ą¦‡ą¦œą¦” ą¦—ą¦æą¦«ą¦Ÿ, ą¦‡ą¦¤ą§ą¦Æą¦¾ą¦¦ą¦æą„¤
āž¤ We offer a variety of products such as gift items, home decor, personalized gifts, etc.

ą¦•ą¦¾ą¦øą§ą¦Ÿą¦®ą¦¾ą¦‡ą¦œą§‡ą¦¶ą¦Ø ą¦ą¦° ą¦•ą¦æ ą¦•ą¦æ ą¦…ą¦Ŗą¦¶ą¦Ø ą¦†ą¦›ą§‡? What customization options are available?

āž¤ ą¦†ą¦Ŗą¦Øą¦æ ą¦Øą¦¾ą¦®, ą¦›ą¦¬ą¦æ, ą¦¬ą¦¾ą¦°ą§ą¦¤ą¦¾ ą¦¬ą¦¾ ą¦”ą¦æą¦œą¦¾ą¦‡ą¦Ø ą¦•ą¦¾ą¦øą§ą¦Ÿą¦®ą¦¾ą¦‡ą¦œ ą¦•ą¦°ą¦¤ą§‡ ą¦Ŗą¦¾ą¦°ą¦¬ą§‡ą¦Øą„¤
āž¤ You can customize with names, photos, messages, or designs.

ą¦•ą¦¾ą¦øą§ą¦Ÿą¦®ą¦¾ą¦‡ą¦œą§‡ą¦¶ą¦Øą§‡ą¦° ą¦œą¦Øą§ą¦Æ ą¦…ą¦¤ą¦æą¦°ą¦æą¦•ą§ą¦¤ ą¦šą¦¾ą¦°ą§ą¦œ ą¦†ą¦›ą§‡ ą¦•ą¦æ? Is there an extra charge for customization?

āž¤ ą¦•ą¦æą¦›ą§ ą¦•ą§ą¦·ą§‡ą¦¤ą§ą¦°ą§‡ ą¦¹ą§ą¦Æą¦¾ą¦, ą¦•ą¦¾ą¦øą§ą¦Ÿą¦®ą¦¾ą¦‡ą¦œą§‡ą¦¶ą¦Øą§‡ą¦° ą¦œą¦Øą§ą¦Æ ą¦…ą¦¤ą¦æą¦°ą¦æą¦•ą§ą¦¤ ą¦šą¦¾ą¦°ą§ą¦œ ą¦²ą¦¾ą¦—ą¦¤ą§‡ ą¦Ŗą¦¾ą¦°ą§‡ą„¤
āž¤ In some cases, yes, there may be an extra charge for customization.

ą¦•ą¦¾ą¦øą§ą¦Ÿą¦®ą¦¾ą¦‡ą¦œą§‡ą¦¶ą¦Ø ą¦•ą¦¤ ą¦øą¦®ą§Ÿ ą¦Øą§‡ą¦Æą¦¼? How long does customization take?

āž¤ ą¦øą¦¾ą¦§ą¦¾ą¦°ą¦£ą¦¤ ą§Ø-ą§« ą¦•ą¦¾ą¦°ą§ą¦Æą¦¦ą¦æą¦¬ą¦ø ą¦øą¦®ą§Ÿ ą¦²ą¦¾ą¦—ą§‡ ą¦•ą¦¾ą¦øą§ą¦Ÿą¦®ą¦¾ą¦‡ą¦œą§‡ą¦¶ą¦Øą§‡ą¦° ą¦œą¦Øą§ą¦Æą„¤
āž¤ Customization usually takes 2-5 business days.

ą¦†ą¦®ą¦æ ą¦•ą§€ą¦­ą¦¾ą¦¬ą§‡ ą¦†ą¦®ą¦¾ą¦° ą¦Ŗą¦›ą¦Øą§ą¦¦ ą¦…ą¦Øą§ą¦Æą¦¾ą¦Æą¦¼ą§€ ą¦•ą¦¾ą¦øą§ą¦Ÿą¦®ą¦¾ą¦‡ą¦œą§‡ą¦¶ą¦Ø ą¦…ą¦°ą§ą¦”ą¦¾ą¦° ą¦¦ą§‡ą¦¬? How can I place a customization order as per my preference?

  • āž¤ ą¦…ą¦°ą§ą¦”ą¦¾ą¦° ą¦•ą¦°ą¦¾ą¦° ą¦øą¦®ą§Ÿ ą¦†ą¦®ą¦¾ą¦¦ą§‡ą¦° ą¦•ą¦¾ą¦øą§ą¦Ÿą¦®ą¦¾ą¦‡ą¦œą§‡ą¦¶ą¦Ø ą¦…ą¦Ŗą¦¶ą¦Øą§‡ ą¦†ą¦Ŗą¦Øą¦¾ą¦° ą¦šą¦¾ą¦¹ą¦æą¦¦ą¦¾ ą¦¬ą¦æą¦øą§ą¦¤ą¦¾ą¦°ą¦æą¦¤ ą¦²ą¦æą¦–ą§‡ ą¦¦ą¦æą¦Øą„¤
    āž¤ While ordering, specify your customization details in the customization option.

  • Ā 

ą¦•ą¦¾ą¦øą§ą¦Ÿą¦®ą¦¾ą¦‡ą¦œą¦” ą¦Ŗą§ą¦°ą§‹ą¦”ą¦¾ą¦•ą§ą¦Ÿ ą¦°ą¦æą¦Ÿą¦¾ą¦°ą§ą¦Ø ą¦¬ą¦¾ ą¦ą¦•ą§ą¦øą¦šą§‡ą¦žą§ą¦œ ą¦•ą¦°ą¦¾ ą¦Æą¦¾ą§Ÿ? Can customized products be returned or exchanged?

āž¤ ą¦øą¦¾ą¦§ą¦¾ą¦°ą¦£ą¦¤ ą¦•ą¦¾ą¦øą§ą¦Ÿą¦®ą¦¾ą¦‡ą¦œą¦” ą¦Ŗą§ą¦°ą§‹ą¦”ą¦¾ą¦•ą§ą¦Ÿ ą¦°ą¦æą¦Ÿą¦¾ą¦°ą§ą¦Ø ą¦¬ą¦¾ ą¦ą¦•ą§ą¦øą¦šą§‡ą¦žą§ą¦œ ą¦¹ą§Ÿ ą¦Øą¦¾ ą¦Æą¦¦ą¦æ ą¦Øą¦¾ ą¦Ŗą¦£ą§ą¦Æ ą¦¤ą§ą¦°ą§ą¦Ÿą¦æą¦Ŗą§‚ą¦°ą§ą¦£ ą¦¹ą§Ÿą„¤
āž¤ Usually, customized products cannot be returned or exchanged unless defective.

ą¦Ŗą§ą¦°ą§‹ą¦”ą¦¾ą¦•ą§ą¦Ÿą§‡ą¦° ą¦—ą§ą¦£ą¦—ą¦¤ą¦®ą¦¾ą¦Ø ą¦•ą§‡ą¦®ą¦Ø? What is the quality of the products?

  • āž¤ ą¦†ą¦®ą¦°ą¦¾ ą¦‰ą¦šą§ą¦šą¦®ą¦¾ą¦Øą§‡ą¦° ą¦•ą¦¾ą¦ą¦šą¦¾ą¦®ą¦¾ą¦² ą¦¬ą§ą¦Æą¦¬ą¦¹ą¦¾ą¦° ą¦•ą¦°ą¦æ ą¦ą¦¬ą¦‚ ą¦®ą¦¾ą¦Ø ą¦Øą¦æą§Ÿą¦Øą§ą¦¤ą§ą¦°ą¦£ą§‡ ą¦®ą¦Øą§‹ą¦Æą§‹ą¦—ą§€ą„¤
    āž¤ We use high-quality materials and maintain strict quality control.

  • Ā 

Accordą¦†ą¦®ą¦æ ą¦•ą¦æ ą¦Ŗą§ą¦°ą§‹ą¦”ą¦¾ą¦•ą§ą¦Ÿą§‡ą¦° ą¦›ą¦¬ą¦æ ą¦¦ą§‡ą¦–ą¦¤ą§‡ ą¦Ŗą¦¾ą¦°ą¦¬ą§‹ ą¦†ą¦—ą§‡? Can I see the product image before purchase?ion title. Click here to edit

  • āž¤ ą¦¹ą§ą¦Æą¦¾ą¦, ą¦“ą§Ÿą§‡ą¦¬ą¦øą¦¾ą¦‡ą¦Ÿą§‡ ą¦Ŗą§ą¦°ą¦¤ą¦æą¦Ÿą¦æ ą¦Ŗą§ą¦°ą§‹ą¦”ą¦¾ą¦•ą§ą¦Ÿą§‡ą¦° ą¦›ą¦¬ą¦æ ą¦¦ą§‡ą¦“ą§Ÿą¦¾ ą¦†ą¦›ą§‡ą„¤
    āž¤ Yes, product images are available on the website.

  • Ā 

ą¦Ŗą§ą¦°ą§‹ą¦”ą¦¾ą¦•ą§ą¦Ÿ ą¦•ą¦¾ą¦øą§ą¦Ÿą¦®ą¦¾ą¦‡ą¦œą§‡ą¦¶ą¦Øą§‡ą¦° ą¦œą¦Øą§ą¦Æ ą¦•ą¦æ ą¦•ą§‹ą¦Øą¦“ ą¦”ą¦æą¦œą¦¾ą¦‡ą¦Ø ą¦øą¦¾ą¦¹ą¦¾ą¦Æą§ą¦Æ ą¦Ŗą¦¾ą¦“ą§Ÿą¦¾ ą¦Æą¦¾ą§Ÿ? Is design assistance available for product customization?

āž¤ ą¦¹ą§ą¦Æą¦¾ą¦, ą¦†ą¦®ą¦°ą¦¾ ą¦”ą¦æą¦œą¦¾ą¦‡ą¦Øą¦æą¦‚ ą¦ ą¦øą¦¾ą¦¹ą¦¾ą¦Æą§ą¦Æ ą¦•ą¦°ą¦¤ą§‡ ą¦Ŗą¦¾ą¦°ą¦æą„¤ ą¦Ŗą§ą¦°ą§Ÿą§‹ą¦œą¦Ø ą¦¹ą¦²ą§‡ ą¦†ą¦®ą¦¾ą¦¦ą§‡ą¦° ą¦øą¦¾ą¦„ą§‡ ą¦Æą§‹ą¦—ą¦¾ą¦Æą§‹ą¦— ą¦•ą¦°ą§ą¦Øą„¤
āž¤ Yes, we offer design assistance. Please contact us if needed.

ą¦†ą¦®ą¦æ ą¦•ą¦æ ą¦Ŗą§ą¦°ą§‹ą¦”ą¦¾ą¦•ą§ą¦Ÿą§‡ą¦° ą¦•ą¦¾ą¦øą§ą¦Ÿą¦®ą¦¾ą¦‡ą¦œą§‡ą¦¶ą¦Ø ą¦øą¦®ą§ą¦Ŗą¦°ą§ą¦•ą§‡ ą¦†ą¦—ą§‡ ą¦†ą¦²ą§‹ą¦šą¦Øą¦¾ ą¦•ą¦°ą¦¤ą§‡ ą¦Ŗą¦¾ą¦°ą¦æ? Can I discuss customization details before ordering?

  1. āž¤ ą¦…ą¦¬ą¦¶ą§ą¦Æą¦‡, ą¦†ą¦®ą¦¾ą¦¦ą§‡ą¦° ą¦•ą¦¾ą¦øą§ą¦Ÿą¦®ą¦¾ą¦° ą¦•ą§‡ą§Ÿą¦¾ą¦° ą¦Ÿą¦æą¦®ą§‡ą¦° ą¦øą¦¾ą¦„ą§‡ ą¦†ą¦²ą§‹ą¦šą¦Øą¦¾ ą¦•ą¦°ą¦¤ą§‡ ą¦Ŗą¦¾ą¦°ą§‡ą¦Øą„¤
    āž¤ Absolutely, you can discuss customization details with our customer care team.

šŸ”„ ą¦°ą¦æą¦Ÿą¦¾ą¦°ą§ą¦Ø ą¦“ ą¦ą¦•ą§ą¦øą¦šą§‡ą¦žą§ą¦œ ą¦Ŗą¦²ą¦æą¦øą¦æ (Return & Exchange Policy FAQs)

ą¦†ą¦®ą¦æ ą¦•ą§€ą¦­ą¦¾ą¦¬ą§‡ ą¦Ŗą¦£ą§ą¦Æ ą¦°ą¦æą¦Ÿą¦¾ą¦°ą§ą¦Ø ą¦•ą¦°ą¦¤ą§‡ ą¦Ŗą¦¾ą¦°ą¦æ? How can I return a product?

āž¤ ą¦Ŗą¦£ą§ą¦Æ ą¦—ą§ą¦°ą¦¹ą¦£ą§‡ą¦° ą§­ ą¦¦ą¦æą¦Øą§‡ą¦° ą¦®ą¦§ą§ą¦Æą§‡ ą¦†ą¦®ą¦¾ą¦¦ą§‡ą¦° ą¦•ą¦¾ą¦øą§ą¦Ÿą¦®ą¦¾ą¦° ą¦øą¦¾ą¦°ą§ą¦­ą¦æą¦øą§‡ ą¦Æą§‹ą¦—ą¦¾ą¦Æą§‹ą¦— ą¦•ą¦°ą§‡ ą¦°ą¦æą¦Ÿą¦¾ą¦°ą§ą¦Ø ą¦…ą¦Øą§ą¦°ą§‹ą¦§ ą¦•ą¦°ą§ą¦Øą„¤
āž¤ Contact our customer service within 7 days of receiving the product to request a return.

ą¦°ą¦æą¦Ÿą¦¾ą¦°ą§ą¦Øą§‡ą¦° ą¦œą¦Øą§ą¦Æ ą¦Ŗą¦£ą§ą¦Æą§‡ą¦° ą¦…ą¦¬ą¦øą§ą¦„ą¦¾ą¦° ą¦•ą§€ ą¦¶ą¦°ą§ą¦¤? What is the condition of the product for return?

āž¤ ą¦Ŗą¦£ą§ą¦Æ ą¦…ą¦¬ą¦¶ą§ą¦Æą¦‡ ą¦…ą¦•ą§ą¦·ą¦¤, ą¦…ą¦Ŗą§ą¦°ą§Ÿą§‹ą¦— ą¦ą¦¬ą¦‚ ą¦®ą§‚ą¦² ą¦Ŗą§ą¦Æą¦¾ą¦•ą§‡ą¦œą¦æą¦‚ą§Ÿą§‡ ą¦„ą¦¾ą¦•ą¦¤ą§‡ ą¦¹ą¦¬ą§‡ą„¤
āž¤ The product must be unused, intact, and in its original packaging.

ą¦†ą¦®ą¦æ ą¦°ą¦æą¦Ÿą¦¾ą¦°ą§ą¦Øą§‡ą¦° ą¦œą¦Øą§ą¦Æ ą¦•ą¦¤ą§‹ ą¦øą¦®ą§Ÿ ą¦Ŗą¦¾ą¦šą§ą¦›ą¦æ? What is the return period?

  • āž¤ ą¦Ŗą¦£ą§ą¦Æ ą¦”ą§‡ą¦²ą¦æą¦­ą¦¾ą¦°ą¦æ ą¦¹ą¦“ą§Ÿą¦¾ą¦° ą§­ ą¦¦ą¦æą¦Øą§‡ą¦° ą¦®ą¦§ą§ą¦Æą§‡ ą¦°ą¦æą¦Ÿą¦¾ą¦°ą§ą¦Ø ą¦†ą¦¬ą§‡ą¦¦ą¦Ø ą¦•ą¦°ą¦¤ą§‡ ą¦¹ą¦¬ą§‡ą„¤
    āž¤ Returns must be requested within 7 days of delivery.

  • Ā 

ą¦°ą¦æą¦Ÿą¦¾ą¦°ą§ą¦Ø ą¦Ŗą§ą¦°ą¦•ą§ą¦°ą¦æą§Ÿą¦¾ ą¦•ą¦¤ą¦¦ą¦æą¦Ø ą¦øą¦®ą§Ÿ ą¦Øą§‡ą¦¬ą§‡? How long does the return process take?

āž¤ ą¦°ą¦æą¦Ÿą¦¾ą¦°ą§ą¦Ø ą¦Ŗą¦£ą§ą¦Æ ą¦Ŗą§ą¦°ą¦¾ą¦Ŗą§ą¦¤ą¦æą¦° ą¦Ŗą¦° ą§­-ą§§ą§¦ ą¦•ą¦¾ą¦°ą§ą¦Æą¦¦ą¦æą¦¬ą¦øą§‡ą¦° ą¦®ą¦§ą§ą¦Æą§‡ ą¦°ą¦æą¦«ą¦¾ą¦Øą§ą¦” ą¦¬ą¦¾ ą¦ą¦•ą§ą¦øą¦šą§‡ą¦žą§ą¦œ ą¦øą¦®ą§ą¦Ŗą¦Øą§ą¦Ø ą¦¹ą§Ÿą„¤
āž¤ Refund or exchange is processed within 7-10 business days after receiving the returned product.

ą¦†ą¦®ą¦æ ą¦•ą§€ ą¦°ą¦æą¦Ÿą¦¾ą¦°ą§ą¦Ø ą¦¬ą¦¾ ą¦ą¦•ą§ą¦øą¦šą§‡ą¦žą§ą¦œą§‡ą¦° ą¦œą¦Øą§ą¦Æ ą¦Ŗą§‡ą¦®ą§‡ą¦Øą§ą¦Ÿ ą¦«ą§‡ą¦°ą¦¤ ą¦Ŗą¦¾ą¦¬? Will I get a refund for the return or exchange?

āž¤ ą¦¹ą§ą¦Æą¦¾ą¦, ą¦°ą¦æą¦Ÿą¦¾ą¦°ą§ą¦Ø ą¦Ŗą¦£ą§ą¦Æ ą¦—ą§ą¦°ą¦¹ą¦£ ą¦“ ą¦Æą¦¾ą¦šą¦¾ą¦‡ą§Ÿą§‡ą¦° ą¦Ŗą¦° ą¦Ŗą§‡ą¦®ą§‡ą¦Øą§ą¦Ÿ ą¦«ą§‡ą¦°ą¦¤ ą¦¦ą§‡ą¦“ą§Ÿą¦¾ ą¦¹ą§Ÿą„¤
āž¤ Yes, payment will be refunded after the returned product is received and inspected.

ą¦•ą¦¾ą¦øą§ą¦Ÿą¦®ą¦¾ą¦‡ą¦œą¦” ą¦Ŗą¦£ą§ą¦Æ ą¦°ą¦æą¦Ÿą¦¾ą¦°ą§ą¦Ø ą¦¬ą¦¾ ą¦ą¦•ą§ą¦øą¦šą§‡ą¦žą§ą¦œ ą¦•ą¦°ą¦¾ ą¦Æą¦¾ą§Ÿ? Can customized products be returned or exchanged?

  • āž¤ ą¦øą¦¾ą¦§ą¦¾ą¦°ą¦£ą¦¤ ą¦•ą¦¾ą¦øą§ą¦Ÿą¦®ą¦¾ą¦‡ą¦œą¦” ą¦Ŗą¦£ą§ą¦Æ ą¦°ą¦æą¦Ÿą¦¾ą¦°ą§ą¦Ø ą¦¬ą¦¾ ą¦ą¦•ą§ą¦øą¦šą§‡ą¦žą§ą¦œ ą¦•ą¦°ą¦¾ ą¦Æą¦¾ą§Ÿ ą¦Øą¦¾, ą¦¶ą§ą¦§ą§ą¦®ą¦¾ą¦¤ą§ą¦° ą¦¤ą§ą¦°ą§ą¦Ÿą¦æą¦Ŗą§‚ą¦°ą§ą¦£ ą¦•ą§ą¦·ą§‡ą¦¤ą§ą¦°ą§‡ą„¤
    āž¤ Customized products are generally non-returnable/non-exchangeable unless defective.

  • Ā 

ą¦°ą¦æą¦Ÿą¦¾ą¦°ą§ą¦Øą§‡ą¦° ą¦œą¦Øą§ą¦Æ ą¦¶ą¦æą¦Ŗą¦æą¦‚ ą¦šą¦¾ą¦°ą§ą¦œ ą¦•ą§‡ ą¦¬ą¦¹ą¦Ø ą¦•ą¦°ą¦¬ą§‡? Who bears the shipping cost for returns?

āž¤ ą¦¤ą§ą¦°ą§ą¦Ÿą¦æą¦Ŗą§‚ą¦°ą§ą¦£ ą¦Ŗą¦£ą§ą¦Æą§‡ą¦° ą¦•ą§ą¦·ą§‡ą¦¤ą§ą¦°ą§‡ ą¦†ą¦®ą¦°ą¦¾ ą¦¶ą¦æą¦Ŗą¦æą¦‚ ą¦šą¦¾ą¦°ą§ą¦œ ą¦¬ą¦¹ą¦Ø ą¦•ą¦°ą¦æ, ą¦…ą¦Øą§ą¦Æ ą¦•ą§ą¦·ą§‡ą¦¤ą§ą¦°ą§‡ ą¦—ą§ą¦°ą¦¾ą¦¹ą¦• ą¦¬ą¦¹ą¦Ø ą¦•ą¦°ą¦¬ą§‡ą¦Øą„¤
āž¤ We bear shipping costs for defective items; otherwise, the customer is responsible.

ą¦†ą¦®ą¦æ ą¦•ą¦æą¦­ą¦¾ą¦¬ą§‡ ą¦ą¦•ą§ą¦øą¦šą§‡ą¦žą§ą¦œą§‡ą¦° ą¦œą¦Øą§ą¦Æ ą¦†ą¦¬ą§‡ą¦¦ą¦Ø ą¦•ą¦°ą¦¬? How do I apply for an exchange?

  • āž¤ ą¦†ą¦®ą¦¾ą¦¦ą§‡ą¦° ą¦•ą¦¾ą¦øą§ą¦Ÿą¦®ą¦¾ą¦° ą¦øą¦¾ą¦°ą§ą¦­ą¦æą¦øą§‡ ą¦Æą§‹ą¦—ą¦¾ą¦Æą§‹ą¦— ą¦•ą¦°ą§‡ ą¦†ą¦Ŗą¦Øą¦¾ą¦° ą¦ą¦•ą§ą¦øą¦šą§‡ą¦žą§ą¦œą§‡ą¦° ą¦šą¦¾ą¦¹ą¦æą¦¦ą¦¾ ą¦œą¦¾ą¦Øą¦¾ą¦Øą„¤
    āž¤ Contact our customer service to request an exchange.

  • Ā 

ą¦ą¦•ą§ą¦øą¦šą§‡ą¦žą§ą¦œ ą¦Ŗą¦£ą§ą¦Æą§‡ą¦° ą¦œą¦Øą§ą¦Æ ą¦•ą¦¤ ą¦øą¦®ą§Ÿ ą¦²ą¦¾ą¦—ą¦¬ą§‡? How long does the exchange process take?

āž¤ ą¦ą¦•ą§ą¦øą¦šą§‡ą¦žą§ą¦œ ą¦Ŗą¦£ą§ą¦Æ ą¦”ą§‡ą¦²ą¦æą¦­ą¦¾ą¦°ą¦æ ą¦øą¦¾ą¦§ą¦¾ą¦°ą¦£ą¦¤ ą§­-ą§§ą§¦ ą¦•ą¦¾ą¦°ą§ą¦Æą¦¦ą¦æą¦¬ą¦øą§‡ą¦° ą¦®ą¦§ą§ą¦Æą§‡ ą¦¹ą§Ÿą„¤
āž¤ Exchange delivery usually takes 7-10 business days.

ą¦°ą¦æą¦Ÿą¦¾ą¦°ą§ą¦Ø ą¦¬ą¦¾ ą¦ą¦•ą§ą¦øą¦šą§‡ą¦žą§ą¦œą§‡ą¦° ą¦œą¦Øą§ą¦Æ ą¦•ą¦æ ą¦Ŗą§ą¦°ą¦®ą¦¾ą¦£ ą¦¦ą¦æą¦¤ą§‡ ą¦¹ą¦¬ą§‡? Do I need to provide proof for return or exchange?

  1. āž¤ ą¦¹ą§ą¦Æą¦¾ą¦, ą¦…ą¦°ą§ą¦”ą¦¾ą¦° ą¦Øą¦®ą§ą¦¬ą¦° ą¦“ ą¦Ŗą¦£ą§ą¦Æą§‡ą¦° ą¦›ą¦¬ą¦æ ą¦¦ą¦æą¦¤ą§‡ ą¦¹ą¦¤ą§‡ ą¦Ŗą¦¾ą¦°ą§‡ą„¤
    āž¤ Yes, you may need to provide your order number and product photos.

šŸ“ž ą¦Æą§‹ą¦—ą¦¾ą¦Æą§‹ą¦— ą¦“ ą¦øą¦¾ą¦Ŗą§‹ą¦°ą§ą¦Ÿ (Contact & Support FAQs)

ą¦†ą¦®ą¦æ ą¦•ą§€ą¦­ą¦¾ą¦¬ą§‡ ą¦†ą¦Ŗą¦Øą¦¾ą¦° ą¦øą¦¾ą¦„ą§‡ ą¦Æą§‹ą¦—ą¦¾ą¦Æą§‹ą¦— ą¦•ą¦°ą¦¬? How can I contact you?

āž¤ ą¦†ą¦Ŗą¦Øą¦æ ą¦†ą¦®ą¦¾ą¦¦ą§‡ą¦° ą¦¹ą§‡ą¦²ą§ą¦Ŗą¦²ą¦¾ą¦‡ą¦Ø, ą¦‡ą¦®ą§‡ą¦‡ą¦² ą¦¬ą¦¾ ą¦“ą§Ÿą§‡ą¦¬ą¦øą¦¾ą¦‡ą¦Ÿą§‡ą¦° ą¦•ą¦Øą§ą¦Ÿą§ą¦Æą¦¾ą¦•ą§ą¦Ÿ ą¦«ą¦°ą§ą¦®ą§‡ą¦° ą¦®ą¦¾ą¦§ą§ą¦Æą¦®ą§‡ ą¦Æą§‹ą¦—ą¦¾ą¦Æą§‹ą¦— ą¦•ą¦°ą¦¤ą§‡ ą¦Ŗą¦¾ą¦°ą§‡ą¦Øą„¤
āž¤ You can contact us via our helpline, email, or the contact form on our website.

ą¦•ą¦¾ą¦øą§ą¦Ÿą¦®ą¦¾ą¦° ą¦øą¦¾ą¦Ŗą§‹ą¦°ą§ą¦Ÿą§‡ą¦° ą¦øą¦®ą§Ÿ ą¦•ą§€? What are the customer support hours?

āž¤ ą¦†ą¦®ą¦¾ą¦¦ą§‡ą¦° ą¦øą¦¾ą¦Ŗą§‹ą¦°ą§ą¦Ÿ ą¦øą¦Ŗą§ą¦¤ą¦¾ą¦¹ą§‡ ą§¬ ą¦¦ą¦æą¦Ø, ą¦øą¦•ą¦¾ą¦² ą§Æą¦Ÿą¦¾ ą¦„ą§‡ą¦•ą§‡ ą¦øą¦Øą§ą¦§ą§ą¦Æą¦¾ ą§¬ą¦Ÿą¦¾ ą¦Ŗą¦°ą§ą¦Æą¦Øą§ą¦¤ ą¦‰ą¦Ŗą¦²ą¦¬ą§ą¦§ą„¤
āž¤ Our support is available 6 days a week, from 9 AM to 6 PM.

ą¦†ą¦®ą¦æ ą¦•ą¦æ ą¦²ą¦¾ą¦‡ą¦­ ą¦šą§ą¦Æą¦¾ą¦Ÿ ą¦øą§ą¦¬ą¦æą¦§ą¦¾ ą¦Ŗą§‡ą¦¤ą§‡ ą¦Ŗą¦¾ą¦°ą¦æ? Do you offer live chat support?

āž¤ ą¦¹ą§ą¦Æą¦¾ą¦, ą¦†ą¦®ą¦¾ą¦¦ą§‡ą¦° ą¦“ą§Ÿą§‡ą¦¬ą¦øą¦¾ą¦‡ą¦Ÿą§‡ ą¦²ą¦¾ą¦‡ą¦­ ą¦šą§ą¦Æą¦¾ą¦Ÿą§‡ą¦° ą¦®ą¦¾ą¦§ą§ą¦Æą¦®ą§‡ ą¦¦ą§ą¦°ą§ą¦¤ ą¦øą¦¹ą¦¾ą§Ÿą¦¤ą¦¾ ą¦Ŗą¦¾ą¦“ą§Ÿą¦¾ ą¦Æą¦¾ą§Ÿą„¤
āž¤ Yes, live chat support is available on our website for quick assistance.

ą¦…ą¦°ą§ą¦”ą¦¾ą¦° ą¦¬ą¦¾ ą¦Ŗą§‡ą¦®ą§‡ą¦Øą§ą¦Ÿ ą¦Øą¦æą§Ÿą§‡ ą¦øą¦®ą¦øą§ą¦Æą¦¾ ą¦¹ą¦²ą§‡ ą¦•ą¦¾ą¦° ą¦øą¦¾ą¦„ą§‡ ą¦Æą§‹ą¦—ą¦¾ą¦Æą§‹ą¦— ą¦•ą¦°ą¦¬ą§‹? Who should I contact for order or payment issues?

  • āž¤ ą¦…ą¦°ą§ą¦”ą¦¾ą¦° ą¦“ ą¦Ŗą§‡ą¦®ą§‡ą¦Øą§ą¦Ÿ ą¦øą¦®ą¦øą§ą¦Æą¦¾ ą¦œą¦Øą§ą¦Æ ą¦†ą¦®ą¦¾ą¦¦ą§‡ą¦° ą¦•ą¦¾ą¦øą§ą¦Ÿą¦®ą¦¾ą¦° ą¦•ą§‡ą§Ÿą¦¾ą¦° ą¦Ÿą¦æą¦®ą§‡ą¦° ą¦øą¦¾ą¦„ą§‡ ą¦Æą§‹ą¦—ą¦¾ą¦Æą§‹ą¦— ą¦•ą¦°ą§ą¦Øą„¤
    āž¤ Please contact our customer care team for order or payment issues.

  • Ā 

ą¦†ą¦®ą¦æ ą¦•ą§€ą¦­ą¦¾ą¦¬ą§‡ ą¦†ą¦®ą¦¾ą¦° ą¦…ą¦­ą¦æą¦Æą§‹ą¦— ą¦œą¦¾ą¦Øą¦¾ą¦¤ą§‡ ą¦Ŗą¦¾ą¦°ą¦æ? How can I file a complaint?

āž¤ ą¦†ą¦Ŗą¦Øą¦æ ą¦‡ą¦®ą§‡ą¦‡ą¦², ą¦«ą§‹ą¦Ø ą¦¬ą¦¾ ą¦“ą§Ÿą§‡ą¦¬ą¦øą¦¾ą¦‡ą¦Ÿą§‡ą¦° ą¦«ą¦æą¦”ą¦¬ą§ą¦Æą¦¾ą¦• ą¦«ą¦°ą§ą¦® ą¦¬ą§ą¦Æą¦¬ą¦¹ą¦¾ą¦° ą¦•ą¦°ą§‡ ą¦…ą¦­ą¦æą¦Æą§‹ą¦— ą¦•ą¦°ą¦¤ą§‡ ą¦Ŗą¦¾ą¦°ą§‡ą¦Øą„¤
āž¤ You can file a complaint via email, phone, or the feedback form on our website.

ą¦øą¦¾ą¦Ŗą§‹ą¦°ą§ą¦Ÿ ą¦Ÿą¦æą¦® ą¦•ą¦¤ ą¦¦ą§ą¦°ą§ą¦¤ ą¦‰ą¦¤ą§ą¦¤ą¦° ą¦¦ą§‡ą§Ÿ? How quickly does the support team respond?

āž¤ ą¦øą¦¾ą¦§ą¦¾ą¦°ą¦£ą¦¤ ą§Øą§Ŗ ą¦˜ą¦£ą§ą¦Ÿą¦¾ą¦° ą¦®ą¦§ą§ą¦Æą§‡ ą¦†ą¦®ą¦°ą¦¾ ą¦†ą¦Ŗą¦Øą¦¾ą¦° ą¦Ŗą§ą¦°ą¦¶ą§ą¦Øą§‡ą¦° ą¦‰ą¦¤ą§ą¦¤ą¦° ą¦¦ą¦æą¦‡ą„¤
āž¤ Usually, we respond to inquiries within 24 hours.

ą¦†ą¦®ą¦æ ą¦•ą¦æ ą¦øą§‹ą¦¶ą§ą¦Æą¦¾ą¦² ą¦®ą¦æą¦”ą¦æą§Ÿą¦¾ ą¦„ą§‡ą¦•ą§‡ ą¦Æą§‹ą¦—ą¦¾ą¦Æą§‹ą¦— ą¦•ą¦°ą¦¤ą§‡ ą¦Ŗą¦¾ą¦°ą¦æ? Can I contact you through social media?

āž¤ ą¦¹ą§ą¦Æą¦¾ą¦, ą¦†ą¦®ą¦¾ą¦¦ą§‡ą¦° ą¦«ą§‡ą¦øą¦¬ą§ą¦•, ą¦‡ą¦Øą¦øą§ą¦Ÿą¦¾ą¦—ą§ą¦°ą¦¾ą¦® ą¦“ ą¦Ÿą§ą¦‡ą¦Ÿą¦¾ą¦°ą§‡ ą¦Æą§‹ą¦—ą¦¾ą¦Æą§‹ą¦— ą¦•ą¦°ą¦¾ ą¦Æą¦¾ą§Ÿą„¤
āž¤ Yes, you can reach us via Facebook, Instagram, and Twitter.

ą¦†ą¦®ą¦æ ą¦•ą¦æ ą¦‡ą¦®ą§‡ą¦‡ą¦²ą§‡ ą¦Øą¦æą¦‰ą¦œą¦²ą§‡ą¦Ÿą¦¾ą¦° ą¦Ŗą§‡ą¦¤ą§‡ ą¦Ŗą¦¾ą¦°ą¦¬ą§‹? Can I receive newsletters via email?

āž¤ ą¦¹ą§ą¦Æą¦¾ą¦, ą¦†ą¦®ą¦¾ą¦¦ą§‡ą¦° ą¦“ą§Ÿą§‡ą¦¬ą¦øą¦¾ą¦‡ą¦Ÿą§‡ ą¦øą¦¾ą¦¬ą¦øą§ą¦•ą§ą¦°ą¦¾ą¦‡ą¦¬ ą¦•ą¦°ą§‡ ą¦Øą¦æą¦‰ą¦œą¦²ą§‡ą¦Ÿą¦¾ą¦° ą¦Ŗą§‡ą¦¤ą§‡ ą¦Ŗą¦¾ą¦°ą§‡ą¦Øą„¤
āž¤ Yes, you can subscribe on our website to receive newsletters.

ą¦†ą¦Ŗą¦Øą¦¾ą¦°ą¦¾ ą¦•ą¦æ ą¦¹ą§‡ą¦²ą§ą¦Ŗ ą¦øą§‡ą¦Øą§ą¦Ÿą¦¾ą¦° ą¦¬ą¦¾ FAQ ą¦Ŗą§‡ą¦œ ą¦¦ą§‡ą¦Ø? Do you provide a help center or FAQ page?

āž¤ ą¦¹ą§ą¦Æą¦¾ą¦, ą¦†ą¦®ą¦¾ą¦¦ą§‡ą¦° ą¦“ą§Ÿą§‡ą¦¬ą¦øą¦¾ą¦‡ą¦Ÿą§‡ ą¦¬ą¦æą¦øą§ą¦¤ą¦¾ą¦°ą¦æą¦¤ FAQ ą¦“ ą¦¹ą§‡ą¦²ą§ą¦Ŗ ą¦øą§‡ą¦Øą§ą¦Ÿą¦¾ą¦° ą¦°ą§Ÿą§‡ą¦›ą§‡ą„¤
āž¤ Yes, we have a detailed FAQ and help center on our website.

ą¦†ą¦®ą¦æ ą¦•ą¦æ ą¦•ą§‹ą¦Øą§‹ ą¦¬ą¦æą¦¶ą§‡ą¦· ą¦øą¦¾ą¦Ŗą§‹ą¦°ą§ą¦Ÿ ą¦šą¦¾ą¦‡ą¦²ą§‡ ą¦Æą§‹ą¦—ą¦¾ą¦Æą§‹ą¦— ą¦•ą¦°ą¦¤ą§‡ ą¦Ŗą¦¾ą¦°ą¦æ? Can I contact you for special support requests?

  1. āž¤ ą¦…ą¦¬ą¦¶ą§ą¦Æą¦‡, ą¦¬ą¦æą¦¶ą§‡ą¦· ą¦Ŗą§ą¦°ą§Ÿą§‹ą¦œą¦Ø ą¦¹ą¦²ą§‡ ą¦†ą¦®ą¦¾ą¦¦ą§‡ą¦° ą¦øą¦¾ą¦„ą§‡ ą¦øą¦°ą¦¾ą¦øą¦°ą¦æ ą¦Æą§‹ą¦—ą¦¾ą¦Æą§‹ą¦— ą¦•ą¦°ą§ą¦Øą„¤
    āž¤ Certainly, contact us directly for any special support requirements.

šŸ’” ą¦Ÿą¦æą¦Ŗą¦ø (Tips)

  • ą¦†ą¦Ŗą¦Øą¦¾ą¦° ą¦…ą¦°ą§ą¦”ą¦¾ą¦° ą¦¦ą§‡ą§Ÿą¦¾ą¦° ą¦†ą¦—ą§‡ ą¦Ŗą§ą¦°ą§‹ą¦”ą¦¾ą¦•ą§ą¦Ÿą§‡ą¦° ą¦¬ą¦æą¦øą§ą¦¤ą¦¾ą¦°ą¦æą¦¤ ą¦­ą¦¾ą¦²ą§‹ ą¦•ą¦°ą§‡ ą¦Ŗą§œą§ą¦Øą„¤
    Read the product details carefully before placing your order.
  • ą¦†ą¦Ŗą¦Øą¦¾ą¦° ą¦øą¦ ą¦æą¦• ą¦ ą¦æą¦•ą¦¾ą¦Øą¦¾ ą¦ą¦¬ą¦‚ ą¦«ą§‹ą¦Ø ą¦Øą¦®ą§ą¦¬ą¦° ą¦¦ą¦æą¦Ø ą¦Æą¦¾ą¦¤ą§‡ ą¦”ą§‡ą¦²ą¦æą¦­ą¦¾ą¦°ą¦æ ą¦øą¦¹ą¦œ ą¦¹ą§Ÿą„¤
    Provide your correct address and phone number for smooth delivery.
  • ą¦Ŗą§‡ą¦®ą§‡ą¦Øą§ą¦Ÿ ą¦•ą¦°ą¦¾ą¦° ą¦øą¦®ą§Ÿ ą¦Øą¦æą¦°ą¦¾ą¦Ŗą¦¦ ą¦Ŗą§‡ą¦®ą§‡ą¦Øą§ą¦Ÿ ą¦—ą§‡ą¦Ÿą¦“ą§Ÿą§‡ ą¦¬ą§ą¦Æą¦¬ą¦¹ą¦¾ą¦° ą¦•ą¦°ą§ą¦Øą„¤
    Use secure payment gateways when making payments.
  • ą¦…ą¦°ą§ą¦”ą¦¾ą¦° ą¦•ą¦Øą¦«ą¦¾ą¦°ą§ą¦®ą§‡ą¦¶ą¦Ø ą¦®ą§‡ą¦‡ą¦² ą¦¬ą¦¾ ą¦®ą§‡ą¦øą§‡ą¦œą¦Ÿą¦æ ą¦…ą¦¬ą¦¶ą§ą¦Æą¦‡ ą¦øą¦‚ą¦°ą¦•ą§ą¦·ą¦£ ą¦•ą¦°ą§ą¦Øą„¤
    Keep your order confirmation email or message safe.
  • ą¦”ą§‡ą¦²ą¦æą¦­ą¦¾ą¦°ą¦æ ą¦øą¦®ą§Ÿ ą¦¬ą¦¾ą§œą¦¤ą§‡ ą¦Ŗą¦¾ą¦°ą§‡, ą¦¤ą¦¾ą¦‡ ą¦ą¦•ą¦Ÿą§ ą¦§ą§ˆą¦°ą§ą¦Æ ą¦§ą¦°ą§ą¦Øą„¤
    Delivery might take longer sometimes, so please be patient.
  • ą¦•ą¦¾ą¦øą§ą¦Ÿą¦®ą¦¾ą¦‡ą¦œą¦” ą¦Ŗą§ą¦°ą§‹ą¦”ą¦¾ą¦•ą§ą¦Ÿ ą¦…ą¦°ą§ą¦”ą¦¾ą¦° ą¦•ą¦°ą¦¾ą¦° ą¦†ą¦—ą§‡ ą¦øą¦ ą¦æą¦• ą¦¤ą¦„ą§ą¦Æ ą¦¦ą¦æą¦Øą„¤
    Provide accurate information when ordering customized products.
  • ą¦•ą§‹ą¦Øą§‹ ą¦øą¦®ą¦øą§ą¦Æą¦¾ ą¦¹ą¦²ą§‡ ą¦¦ą§ą¦°ą§ą¦¤ ą¦•ą¦¾ą¦øą§ą¦Ÿą¦®ą¦¾ą¦° ą¦øą¦¾ą¦Ŗą§‹ą¦°ą§ą¦Ÿą§‡ą¦° ą¦øą¦¾ą¦„ą§‡ ą¦Æą§‹ą¦—ą¦¾ą¦Æą§‹ą¦— ą¦•ą¦°ą§ą¦Øą„¤
    Contact customer support promptly if you face any issues.
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    Buy quality products rather than just cheap ones for long-term satisfaction.

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A Heartfelt Thank You from Joldanga!

Thank you from the bottom of our hearts for choosing Joldanga.
Every product we create is made with love and care ā€” because we feel a deep sense of responsibility and affection toward you.
Your satisfaction is our greatest achievement.

We hope your experience was a pleasant one.
See you again ā€” with something new, and with new love.
šŸ’Œ
ā€” Team Joldanga