š ą¦ ą¦°ą§ą¦”ার ą¦øą¦ą¦ą§ą¦°ą¦¾ą¦Øą§ą¦¤ ą¦Ŗą§ą¦°ą¦¶ą§ą¦Øą¦¾ą¦¬ą¦²ą¦æ (Order Related FAQs)
ą¦ą¦®ą¦æ ą¦ą§ą¦ą¦¾ą¦¬ą§ ą¦
ą¦°ą§ą¦”ার ą¦ą¦°ą¦¬ą§? How can I place an order?
ā¤ ą¦ą¦Ŗą¦Øą¦æ ą¦ą¦®ą¦¾ą¦¦ą§ą¦° ą¦ą§ą§ą¦¬ą¦øą¦¾ą¦ą¦ą§ ą¦Ŗą¦ą¦Øą§ą¦¦ą§ą¦° ą¦Ŗą¦£ą§ą¦Æą¦ą¦æ ą¦øą¦æą¦²ą§ą¦ą§ą¦ ą¦ą¦°ą§ "ą¦
ą§ą¦Æą¦¾ą¦” ą¦ą§ ą¦ą¦¾ą¦°ą§ą¦" ą¦ ą¦ą§ą¦²ą¦æą¦ ą¦ą¦°ą§ą¦Ø ą¦ą¦¬ą¦ ą¦ą¦°ą¦Ŗą¦° "ą¦ą§ą¦ą¦ą¦ą¦" ą¦
ą¦Ŗą¦¶ą¦Øą§ ą¦ą¦æą§ą§ ą¦Ŗą§ą¦°ą§ą§ą¦ą¦Øą§ą§ ą¦¤ą¦„ą§ą¦Æ ą¦¦ą¦æą§ą§ ą¦
ą¦°ą§ą¦”ার ą¦øą¦®ą§ą¦Ŗą¦Øą§ą¦Ø ą¦ą¦°ą§ą¦Øą„¤
⤠Select your desired product, click "Add to Cart", then go to "Checkout" and fill in the required information to complete your order.
ą¦ą¦®ą¦æ ą¦ą¦æ ą¦
ą¦°ą§ą¦”ার ą¦¦ą§ą¦ą§ą¦¾ą¦° পর ą¦øą§ą¦ą¦æ ą¦Ŗą¦°ą¦æą¦¬ą¦°ą§ą¦¤ą¦Ø বা বাতিল ą¦ą¦°ą¦¤ą§ পারবą§? Can I change or cancel my order after placing it?
ā¤ ą¦¹ą§ą¦Æą¦¾ą¦, ą¦
ą¦°ą§ą¦”ার ą¦Ŗą§ą¦°ą¦øą§ą¦øą¦æą¦ ą¦¶ą§ą¦°ą§ ą¦¹ą¦ą§ą¦¾ą¦° ą¦ą¦ą§ą¦ ą¦ą¦®ą¦¾ą¦¦ą§ą¦° ą¦ą¦¾ą¦øą§ą¦ą¦®ą¦¾ą¦° ą¦ą§ą§ą¦¾ą¦°ą§ ą¦Æą§ą¦ą¦¾ą¦Æą§ą¦ ą¦ą¦°ą§ ą¦
ą¦°ą§ą¦”ার বাতিল বা ą¦Ŗą¦°ą¦æą¦¬ą¦°ą§ą¦¤ą¦Ø ą¦ą¦°ą¦¤ą§ ą¦Ŗą¦¾ą¦°ą§ą¦Øą„¤
⤠Yes, you can contact our customer support to cancel or modify your order before it is processed.
ą¦ą¦®ą¦æ ą¦ą¦æą¦ą¦¾ą¦¬ą§ ą¦ą¦¾ą¦Øą¦¬ą§ ą¦ą¦®ą¦¾ą¦° ą¦
ą¦°ą§ą¦”ą¦¾ą¦°ą¦ą¦æ ą¦ą¦Øą¦«ą¦¾ą¦°ą§ą¦® ą¦¹ą§ą§ą¦ą§? How will I know if my order is confirmed?
⤠ą¦
ą¦°ą§ą¦”ার ą¦ą¦Øą¦«ą¦¾ą¦°ą§ą¦® ą¦¹ą¦ą§ą¦¾ą¦° ą¦øą¦¾ą¦„ą§ ą¦øą¦¾ą¦„ą§ą¦ ą¦ą¦Ŗą¦Øą¦¾ą¦° ą¦®ą§ą¦¬ą¦¾ą¦ą¦²ą§ বা ą¦ą¦®ą§ą¦ą¦²ą§ ą¦ą¦ą¦ą¦æ ą¦ą¦Øą¦«ą¦¾ą¦°ą§ą¦®ą§ą¦¶ą¦Ø ą¦®ą§ą¦øą§ą¦ ą¦Ŗą¦¾ą¦ ą¦¾ą¦Øą§ ą¦¹ą¦¬ą§ą„¤
⤠Once your order is confirmed, a confirmation message will be sent to your mobile or email.
ą¦ą¦¤ ą¦¦ą¦æą¦Øą§ą¦° ą¦®ą¦§ą§ą¦Æą§ ą¦ą¦®ą¦¾ą¦° ą¦
ą¦°ą§ą¦”ার ą¦”ą§ą¦²ą¦æą¦ą¦¾ą¦°ą¦æ হবą§? How long will it take to deliver my order?
⤠সাধারণত ą§Ø-ą§« ą¦ą¦¾ą¦°ą§ą¦Æą¦¦ą¦æą¦¬ą¦øą§ą¦° ą¦®ą¦§ą§ą¦Æą§ ą¦ ą¦°ą§ą¦”ার ą¦”ą§ą¦²ą¦æą¦ą¦¾ą¦°ą¦æ ą¦ą¦°ą¦¾ ą¦¹ą§ą„¤
⤠Orders are usually delivered within 2-5 business days.Ā
ą¦ą§ą¦² ą¦ ą¦æą¦ą¦¾ą¦Øą¦¾ ą¦¦ą¦æą¦²ą§ ą¦ą¦®ą¦æ ą¦ą§ ą¦ą¦°ą¦¤ą§ পারি? What if I entered the wrong address?
ā¤ ą¦¦ą§ą¦°ą§ą¦¤ ą¦ą¦®ą¦¾ą¦¦ą§ą¦° ą¦ą¦¾ą¦øą§ą¦ą¦®ą¦¾ą¦° ą¦ą§ą§ą¦¾ą¦°ą§ ą¦Æą§ą¦ą¦¾ą¦Æą§ą¦ ą¦ą¦°ą§ą¦Ø, ą¦ą¦®ą¦°ą¦¾ ą¦ ą¦æą¦ą¦¾ą¦Øą¦¾ ą¦Ŗą¦°ą¦æą¦¬ą¦°ą§ą¦¤ą¦Øą§ ą¦øą¦¹ą¦¾ą§ą¦¤ą¦¾ ą¦ą¦°ą¦¬ą§ą„¤
⤠Please contact our customer support immediately; weāll help you update the address.
ą¦ą¦®ą¦æ ą¦ą¦æ ą¦
ą¦°ą§ą¦”ą¦¾ą¦°ą§ą¦° ą¦øą§ą¦ą§ą¦Æą¦¾ą¦ą¦¾ą¦ø ą¦ą§ą¦°ą§ą¦Æą¦¾ą¦ ą¦ą¦°ą¦¤ą§ পারবą§? Can I track my order status?
ā¤ ą¦¹ą§ą¦Æą¦¾ą¦, ą¦ą¦Ŗą¦Øą¦æ ą¦ą§ą§ą¦¬ą¦øą¦¾ą¦ą¦ বা ą¦ą§ą¦°ą§ą¦Æą¦¾ą¦ą¦æą¦ ą¦²ą¦æą¦ą§ą¦ ą¦¬ą§ą¦Æą¦¬ą¦¹ą¦¾ą¦° ą¦ą¦°ą§ ą¦ ą¦°ą§ą¦”ার ą¦ą§ą¦°ą§ą¦Æą¦¾ą¦ ą¦ą¦°ą¦¤ą§ ą¦Ŗą¦¾ą¦°ą¦¬ą§ą¦Øą„¤
⤠Yes, you can track your order using the website or the tracking link provided.Ā
ą¦
ą¦°ą§ą¦”ার ą¦ą¦°ą¦¤ą§ ą¦ą¦æ ą¦ą¦®ą¦¾ą¦ą§ ą¦ą¦ą¦¾ą¦ą¦Øą§ą¦ ą¦ą§ą¦²ą¦¤ą§ হবą§? Do I need an account to place an order?
⤠না, ą¦ą§ą¦øą§ą¦ ą¦¹ą¦æą¦øą§ą¦¬ą§ą¦ ą¦
ą¦°ą§ą¦”ার ą¦ą¦°ą¦¾ ą¦Æą¦¾ą§ą„¤ ą¦¤ą¦¬ą§ ą¦ą¦ą¦¾ą¦ą¦Øą§ą¦ ą¦ą§ą¦²ą¦²ą§ ą¦ą¦°ą¦ ą¦øą§ą¦¬ą¦æą¦§ą¦¾ ą¦Ŗą¦¾ą¦¬ą§ą¦Øą„¤
⤠No, you can order as a guest. But having an account offers additional benefits.
ą¦ą¦ą¦øą¦¾ą¦„ą§ ą¦ą¦ą¦¾ą¦§ą¦æą¦ ą¦Ŗą¦£ą§ą¦Æ ą¦
ą¦°ą§ą¦”ার ą¦ą¦°ą¦¤ą§ ą¦Ŗą¦¾ą¦°ą¦¬ą§ ą¦ą¦æ? Can I order multiple products at once?
ā¤ ą¦¹ą§ą¦Æą¦¾ą¦, ą¦ą¦Ŗą¦Øą¦æ ą¦ą¦ ą¦
ą¦°ą§ą¦”ą¦¾ą¦°ą§ą¦ ą¦ą¦ą¦¾ą¦§ą¦æą¦ ą¦Ŗą¦£ą§ą¦Æ ą¦
ą¦°ą§ą¦”ার ą¦ą¦°ą¦¤ą§ ą¦Ŗą¦¾ą¦°ą¦¬ą§ą¦Øą„¤
⤠Yes, you can order multiple items in a single order.
ą¦ą¦®ą¦¾ą¦° ą¦
ą¦°ą§ą¦”ার ą¦ą§ą¦Æą¦¾ą¦Øą¦øą§ą¦² ą¦¹ą§ą§ ą¦ą§ą¦ą§ ā ą¦ą§ą¦Ø? Why was my order cancelled?
ā¤ ą¦øą§ą¦ą¦ą§ না ą¦„ą¦¾ą¦ą¦¾, ą¦ą§ą¦² ą¦¤ą¦„ą§ą¦Æ বা ą¦ ą¦Øą§ą¦Æ ą¦ą§ą¦Øą§ ą¦ą¦¾ą¦°ą¦£ą§ ą¦ ą¦°ą§ą¦”ার বাতিল ą¦¹ą¦¤ą§ ą¦Ŗą¦¾ą¦°ą§ą„¤ ą¦¬ą¦æą¦øą§ą¦¤ą¦¾ą¦°ą¦æą¦¤ ą¦ą¦¾ą¦Øą¦¤ą§ ą¦ą¦¾ą¦øą§ą¦ą¦®ą¦¾ą¦° ą¦ą§ą§ą¦¾ą¦°ą§ ą¦Æą§ą¦ą¦¾ą¦Æą§ą¦ ą¦ą¦°ą§ą¦Øą„¤
⤠Your order may be cancelled due to stock issues or incorrect information. Please contact customer support for details.Ā
ą¦ą¦®ą¦æ ą¦ą¦æ ą¦
ą¦°ą§ą¦”ą¦¾ą¦°ą§ą¦° ą¦ą¦Øą¦ą§ą§ą¦ø পাবą§? Will I receive an invoice for my order?
ā¤ ą¦¹ą§ą¦Æą¦¾ą¦, ą¦
ą¦°ą§ą¦”ার ą¦ą¦Øą¦«ą¦¾ą¦°ą§ą¦® ą¦¹ą¦ą§ą¦¾ą¦° পর ą¦ą¦ą¦ą¦æ ą¦ą¦Øą¦ą§ą§ą¦ø ą¦ą¦®ą§ą¦ą¦²ą§ ą¦Ŗą¦¾ą¦ ą¦¾ą¦Øą§ ą¦¹ą¦¬ą§ą„¤
⤠Yes, you will receive an invoice via email after order confirmation.
š³ ą¦Ŗą§ą¦®ą§ą¦Øą§ą¦ ą¦øą¦ą¦ą§ą¦°ą¦¾ą¦Øą§ą¦¤ ą¦Ŗą§ą¦°ą¦¶ą§ą¦Øą¦¾ą¦¬ą¦²ą¦æ (Payment Related FAQs)
ą¦ą¦®ą¦æ ą¦ą§ą¦ą¦¾ą¦¬ą§ ą¦Ŗą§ą¦®ą§ą¦Øą§ą¦ ą¦ą¦°ą¦¤ą§ পারি? How can I make a payment?
ā¤ ą¦ą¦Ŗą¦Øą¦æ ą¦¬ą¦æą¦ą¦¾ą¦¶, ą¦Øą¦ą¦¦, ą¦ą§ą¦°ą§ą¦”িą¦/ą¦”ą§ą¦¬ą¦æą¦ ą¦ą¦¾ą¦°ą§ą¦” ą¦
঄বা ą¦¬ą§ą¦Æą¦¾ą¦ą¦ ą¦ą§ą¦°ą¦¾ą¦Øą§ą¦øą¦«ą¦¾ą¦° ą¦ą¦° ą¦®ą¦¾ą¦§ą§ą¦Æą¦®ą§ ą¦Ŗą§ą¦®ą§ą¦Øą§ą¦ ą¦ą¦°ą¦¤ą§ ą¦Ŗą¦¾ą¦°ą§ą¦Øą„¤
⤠You can pay via bKash, Nagad, credit/debit card, or bank transfer.
ą¦
ą¦Øą¦²ą¦¾ą¦ą¦Øą§ ą¦Ŗą§ą¦®ą§ą¦Øą§ą¦ নিরাপদ ą¦ą¦æ? Is online payment safe?
ā¤ ą¦¹ą§ą¦Æą¦¾ą¦, ą¦ą¦®ą¦¾ą¦¦ą§ą¦° ą¦Ŗą§ą¦®ą§ą¦Øą§ą¦ ą¦ą§ą¦ą¦ą§ą§ নিরাপদ ą¦ą¦¬ą¦ ą¦ą¦Øą¦ą§ą¦°ą¦æą¦Ŗą§ą¦ą§ą¦”ą„¤
⤠Yes, our payment gateway is secure and encrypted.
ą¦ą¦¤ ą¦øą¦®ą§ą§ą¦° ą¦®ą¦§ą§ą¦Æą§ ą¦Ŗą§ą¦®ą§ą¦Øą§ą¦ ą¦ą¦Øą¦«ą¦¾ą¦°ą§ą¦® হą§? How long does it take for payment to be confirmed?
ā¤ ą¦Ŗą§ą¦®ą§ą¦Øą§ą¦ সাধারণত ą¦®ą§ą¦¹ą§ą¦°ą§ą¦¤ą§ą¦° ą¦®ą¦§ą§ą¦Æą§ ą¦ą¦Øą¦«ą¦¾ą¦°ą§ą¦® ą¦¹ą§ą„¤ ą¦ą¦æą¦ą§ ą¦ą§ą¦·ą§ą¦¤ą§ą¦°ą§ ą¦¬ą§ą¦Æą¦¾ą¦ą¦ ą¦²ą§ą¦Øą¦¦ą§ą¦Øą§ ą¦øą¦®ą§ ą¦²ą¦¾ą¦ą¦¤ą§ ą¦Ŗą¦¾ą¦°ą§ą„¤
⤠Payments are usually confirmed instantly, though bank transfers may take some time.
ą¦ą¦®ą¦æ ą¦ą¦æ ą¦ą§ą¦¶ ą¦
ন ą¦”ą§ą¦²ą¦æą¦ą¦¾ą¦°ą¦æ (COD) ą¦Ŗą§ą¦®ą§ą¦Øą§ą¦ ą¦ą¦°ą¦¤ą§ পারি? Can I pay Cash on Delivery (COD)?
ā¤ ą¦¹ą§ą¦Æą¦¾ą¦, ą¦Øą¦æą¦°ą§ą¦¦ą¦æą¦·ą§ą¦ ą¦ą¦²ą¦¾ą¦ą¦¾ą¦° ą¦ą¦Øą§ą¦Æ COD ą¦øą§ą¦¬ą¦æą¦§ą¦¾ ą¦¦ą§ą¦ą§ą¦¾ ą¦¹ą§ą„¤
⤠Yes, COD is available for certain locations.Ā
ą¦Ŗą§ą¦®ą§ą¦Øą§ą¦ą§ ą¦øą¦®ą¦øą§ą¦Æą¦¾ ą¦¹ą¦²ą§ ą¦ą¦®ą¦æ ą¦ą§ ą¦ą¦°ą¦¬ą§? What should I do if I face payment issues?
ā¤ ą¦ą¦®ą¦¾ą¦¦ą§ą¦° ą¦ą¦¾ą¦øą§ą¦ą¦®ą¦¾ą¦° ą¦øą¦¾ą¦Ŗą§ą¦°ą§ą¦ą§ą¦° ą¦øą¦¾ą¦„ą§ ą¦¦ą§ą¦°ą§ą¦¤ ą¦Æą§ą¦ą¦¾ą¦Æą§ą¦ ą¦ą¦°ą§ą¦Øą„¤
⤠Please contact our customer support immediately.
ą¦Ŗą§ą¦®ą§ą¦Øą§ą¦ ą¦°ą¦æą¦øą¦æą¦Ŗą§ą¦ ą¦ą¦æą¦ą¦¾ą¦¬ą§ পাব? How can I get a payment receipt?
ā¤ ą¦Ŗą§ą¦®ą§ą¦Øą§ą¦ ą¦ą¦Øą¦«ą¦¾ą¦°ą§ą¦® ą¦¹ą¦ą§ą¦¾ą¦° পর ą¦ą¦®ą§ą¦ą¦²ą§ ą¦°ą¦æą¦øą¦æą¦Ŗą§ą¦ ą¦Ŗą¦¾ą¦ ą¦¾ą¦Øą§ ą¦¹ą§ą„¤
⤠A receipt will be sent to your email after payment confirmation.Ā
ą¦ą¦®ą¦æ ą¦ą¦æ ą¦ą¦ą¦¾ą¦§ą¦æą¦ ą¦Ŗą§ą¦®ą§ą¦Øą§ą¦ ą¦
পশন ą¦¬ą§ą¦Æą¦¬ą¦¹ą¦¾ą¦° ą¦ą¦°ą¦¤ą§ পারি? Can I use multiple payment options?
⤠সাধারণত ą¦ą¦ą¦¬ą¦¾ą¦°ą§ ą¦ą¦ą¦ą¦¾ą¦ ą¦Ŗą§ą¦®ą§ą¦Øą§ą¦ ą¦
পশন ą¦¬ą§ą¦Æą¦¬ą¦¹ą¦¾ą¦° ą¦ą¦°ą¦¤ą§ ą¦¹ą§ą„¤
⤠Usually, only one payment method can be used per transaction.
ą¦Ŗą§ą¦®ą§ą¦Øą§ą¦ ą¦«ą§ą¦°ą¦¤ (Refund) ą¦ą§ą¦®ą¦Ø হবą§? How does the payment refund process work?
ā¤ ą¦Ŗą¦£ą§ą¦Æ ą¦«ą§ą¦°ą¦¤ বা বাতিল হলą§, ą¦Ŗą§ą¦®ą§ą¦Øą§ą¦ ą§-১০ ą¦ą¦¾ą¦°ą§ą¦Æą¦¦ą¦æą¦¬ą¦øą§ą¦° ą¦®ą¦§ą§ą¦Æą§ ą¦«ą§ą¦°ą¦¤ ą¦¦ą§ą¦ą§ą¦¾ ą¦¹ą§ą„¤
⤠Refunds are processed within 7-10 business days after return or cancellation.
ą¦Ŗą§ą¦®ą§ą¦Øą§ą¦ ą¦Ŗą§ą¦°ą§ą¦« ą¦¦ą¦æą¦²ą§ ą¦ą¦æ ą¦
ą¦°ą§ą¦”ার ą¦¦ą§ą¦°ą§ą¦¤ ą¦Ŗą§ą¦°ą¦øą§ą¦ø হą§? Does providing payment proof speed up order processing?
ā¤ ą¦¹ą§ą¦Æą¦¾ą¦, ą¦Ŗą§ą¦®ą§ą¦Øą§ą¦ ą¦Ŗą§ą¦°ą§ą¦« দিলৠą¦
ą¦°ą§ą¦”ার ą¦¦ą§ą¦°ą§ą¦¤ ą¦ą¦Øą¦«ą¦¾ą¦°ą§ą¦® ą¦ą¦°ą¦¾ ą¦Æą¦¾ą§ą„¤
⤠Yes, providing payment proof helps confirm your order faster.
ą¦ą¦®ą¦æ ą¦ą¦æ ą¦Ŗą§ą¦®ą§ą¦Øą§ą¦ ą¦ą¦°ą¦¤ą§ ą¦ą¦æą§ą§ ą¦ą¦¾ą¦°ą§ą¦” ą¦”ą¦æą¦ą§ą¦ą¦²ą¦ø দিতৠহবą§? Do I need to provide card details during payment?
ā¤ ą¦ą§ą¦°ą§ą¦”িঠবা ą¦”ą§ą¦¬ą¦æą¦ ą¦ą¦¾ą¦°ą§ą¦” ą¦Ŗą§ą¦®ą§ą¦Øą§ą¦ą§ą¦° ą¦ą¦Øą§ą¦Æ ą¦ą¦¾ą¦°ą§ą¦” ą¦”ą¦æą¦ą§ą¦ą¦²ą¦ø ą¦Ŗą§ą¦°ą§ą§ą¦ą¦Ø ą¦¹ą§ą„¤
⤠Yes, card details are required for credit or debit card payments.
š ą¦”ą§ą¦²ą¦æą¦ą¦¾ą¦°ą¦æ ą¦øą¦ą¦ą§ą¦°ą¦¾ą¦Øą§ą¦¤ ą¦Ŗą§ą¦°ą¦¶ą§ą¦Øą¦¾ą¦¬ą¦²ą¦æ (Delivery Related FAQs)
ą¦ą¦®ą¦¾ą¦° ą¦
ą¦°ą§ą¦”ার ą¦ą¦¤ ą¦¦ą¦æą¦Øą§ ą¦”ą§ą¦²ą¦æą¦ą¦¾ą¦°ą¦æ হবą§? How many days will it take to deliver my order?
⤠সাধারণত ą§Ø-ą§« ą¦ą¦¾ą¦°ą§ą¦Æą¦¦ą¦æą¦¬ą¦øą§ą¦° ą¦®ą¦§ą§ą¦Æą§ ą¦”ą§ą¦²ą¦æą¦ą¦¾ą¦°ą¦æ ą¦¹ą§ą„¤ ą¦²ą§ą¦ą§ą¦¶ą¦Ø ą¦
ą¦Øą§ą¦øą¦¾ą¦°ą§ ą¦øą¦®ą§ ą¦ą¦æą¦Øą§ą¦Ø ą¦¹ą¦¤ą§ ą¦Ŗą¦¾ą¦°ą§ą„¤
⤠Usually, delivery takes 2-5 business days. Delivery time may vary by location.
ą¦”ą§ą¦²ą¦æą¦ą¦¾ą¦°ą¦æ ą¦ą¦¾ą¦°ą§ą¦ ą¦ą¦¤? What is the delivery charge?
ā¤ ą¦”ą§ą¦²ą¦æą¦ą¦¾ą¦°ą¦æ ą¦ą¦¾ą¦°ą§ą¦ ą¦ą¦Ŗą¦Øą¦¾ą¦° ą¦ą¦²ą¦¾ą¦ą¦¾ą¦° ą¦ą¦Ŗą¦° ą¦Øą¦æą¦°ą§ą¦ą¦° ą¦ą¦°ą§ ą¦Ŗą¦°ą¦æą¦¬ą¦°ą§ą¦¤ą¦æą¦¤ ą¦¹ą¦¤ą§ ą¦Ŗą¦¾ą¦°ą§ą„¤ ą¦ą¦æą¦ą§ ą¦ą§ą¦·ą§ą¦¤ą§ą¦°ą§ ą¦«ą§ą¦°ą¦æ ą¦”ą§ą¦²ą¦æą¦ą¦¾ą¦°ą¦æ ą¦¦ą§ą¦ą§ą¦¾ ą¦¹ą§ą„¤
⤠Delivery charges depend on your location. Sometimes free delivery is available.
ą¦ą§ą¦Ø ą¦ą§ą¦Ø ą¦ą¦²ą¦¾ą¦ą¦¾ą§ ą¦”ą§ą¦²ą¦æą¦ą¦¾ą¦°ą¦æ ą¦ą¦°ą¦¾ হą§? Which areas do you deliver to?
ā¤ ą¦ą¦®ą¦°ą¦¾ ą¦¦ą§ą¦¶ą§ą¦° ą¦Ŗą§ą¦°ą¦¾ą§ ą¦øą¦ą¦² ą¦
ą¦ą§ą¦ą¦²ą§ ą¦”ą§ą¦²ą¦æą¦ą¦¾ą¦°ą¦æ ą¦ą¦°ą¦æą„¤ ą¦Øą¦æą¦°ą§ą¦¦ą¦æą¦·ą§ą¦ ą¦ą¦²ą¦¾ą¦ą¦¾ą¦° ą¦ą¦Øą§ą¦Æ ą¦¬ą¦æą¦øą§ą¦¤ą¦¾ą¦°ą¦æą¦¤ ą¦ą¦¾ą¦Øą¦¤ą§ ą¦Æą§ą¦ą¦¾ą¦Æą§ą¦ ą¦ą¦°ą§ą¦Øą„¤
⤠We deliver to almost all areas in the country. Please contact us for specific location details.
ą¦”ą§ą¦²ą¦æą¦ą¦¾ą¦°ą¦æ ą¦øą¦®ą§ ą¦ą¦®ą¦æ ą¦ą¦æ ą¦Øą¦æą¦ą§ ą¦„ą¦¾ą¦ą¦¤ą§ą¦ হব? Do I need to be present at the time of delivery?
ā¤ ą¦¹ą§ą¦Æą¦¾ą¦, ą¦Ŗą¦£ą§ą¦Æ ą¦ą§ą¦°ą¦¹ą¦£ą§ą¦° ą¦øą¦®ą§ ą¦ą¦Ŗą¦Øą¦¾ą¦° ą¦ą¦Ŗą¦øą§ą¦„িতি ą¦Ŗą§ą¦°ą§ą§ą¦ą¦Øą„¤
⤠Yes, you need to be present to receive the package.Ā
ą¦ą¦®ą¦æ ą¦”ą§ą¦²ą¦æą¦ą¦¾ą¦°ą¦æą¦° ą¦øą¦®ą§ ą¦Ŗą¦°ą¦æą¦¬ą¦°ą§ą¦¤ą¦Ø ą¦ą¦°ą¦¤ą§ পারি? Can I change the delivery time?
ā¤ ą¦”ą§ą¦²ą¦æą¦ą¦¾ą¦°ą¦æ ą¦¶ą¦æą¦”ą¦æą¦ą¦² সাধারণত ą¦«ą¦¾ą¦ą¦Øą¦¾ą¦² ą¦¹ą¦²ą§ ą¦Ŗą¦°ą¦æą¦¬ą¦°ą§ą¦¤ą¦Ø ą¦ą¦ ą¦æą¦Øą„¤ ą¦Ŗą§ą¦°ą§ą§ą¦ą¦Øą§ ą¦Æą§ą¦ą¦¾ą¦Æą§ą¦ ą¦ą¦°ą§ą¦Øą„¤
⤠Once delivery is scheduled, changes are difficult. Please contact us if necessary.
ą¦”ą§ą¦²ą¦æą¦ą¦¾ą¦°ą¦æ ą¦ą¦ą¦Ø ą¦¶ą§ą¦°ą§ হą§? When does delivery start?
⤠ą¦
ą¦°ą§ą¦”ার ą¦ą¦Øą¦«ą¦¾ą¦°ą§ą¦® ą¦¹ą¦ą§ą¦¾ą¦° ą§Øą§Ŗ-ą§Ŗą§® ą¦ą¦£ą§ą¦ą¦¾ą¦° ą¦®ą¦§ą§ą¦Æą§ ą¦”ą§ą¦²ą¦æą¦ą¦¾ą¦°ą¦æ ą¦¶ą§ą¦°ą§ ą¦¹ą§ą„¤
⤠Delivery usually starts within 24-48 hours after order confirmation.
ą¦ą¦®ą¦æ ą¦ą¦æ ą¦ą¦®ą¦¾ą¦° ą¦”ą§ą¦²ą¦æą¦ą¦¾ą¦°ą¦æ ą¦ą§ą¦°ą§ą¦Æą¦¾ą¦ ą¦ą¦°ą¦¤ą§ পারবą§? Can I track my delivery?
ā¤ ą¦¹ą§ą¦Æą¦¾ą¦, ą¦ą¦Ŗą¦Øą¦æ ą¦ą¦®ą¦¾ą¦¦ą§ą¦° ą¦ą§ą§ą¦¬ą¦øą¦¾ą¦ą¦ বা ą¦ą§ą¦°ą§ą¦Æą¦¾ą¦ą¦æą¦ ą¦²ą¦æą¦ą§ą¦ ą¦„ą§ą¦ą§ ą¦ą¦Ŗą¦Øą¦¾ą¦° ą¦
ą¦°ą§ą¦”ার ą¦ą§ą¦°ą§ą¦Æą¦¾ą¦ ą¦ą¦°ą¦¤ą§ ą¦Ŗą¦¾ą¦°ą¦¬ą§ą¦Øą„¤
⤠Yes, you can track your order via our website or tracking link.
ą¦”ą§ą¦²ą¦æą¦ą¦¾ą¦°ą¦æ ą¦Ŗą§ą¦Æą¦¾ą¦ą§ą¦ ą¦ą¦¾ą¦°ą¦¾ą¦Ŗ ą¦
ą¦¬ą¦øą§ą¦„ą¦¾ą§ ą¦Ŗą§ą¦²ą§ ą¦ą¦®ą¦æ ą¦ą§ ą¦ą¦°ą¦¬ą§? What should I do if the delivery package is damaged?
ā¤ ą¦Ŗą¦£ą§ą¦Æ ą¦ą§ą¦°ą¦¹ą¦£ą§ą¦° ą¦øą¦®ą§ ą¦Ŗą§ą¦Æą¦¾ą¦ą§ą¦ ą¦ą¦¾ą¦°ą¦¾ą¦Ŗ ą¦„ą¦¾ą¦ą¦²ą§ তা ą¦ą§ą¦°ą¦¹ą¦£ ą¦ą¦°ą¦¬ą§ą¦Ø না ą¦ą¦¬ą¦ ą¦ą¦®ą¦¾ą¦¦ą§ą¦° ą¦øą¦¾ą¦„ą§ ą¦Æą§ą¦ą¦¾ą¦Æą§ą¦ ą¦ą¦°ą§ą¦Øą„¤
⤠If the package is damaged, do not accept it and contact us immediately.
ą¦”ą§ą¦²ą¦æą¦ą¦¾ą¦°ą¦æ মিস ą¦¹ą¦²ą§ ą¦ą§ হবą§? What happens if delivery is missed?
ā¤ ą¦”ą§ą¦²ą¦æą¦ą¦¾ą¦°ą¦æ মিস ą¦¹ą¦²ą§ ą¦ą¦®ą¦¾ą¦¦ą§ą¦° ą¦ą¦¾ą¦øą§ą¦ą¦®ą¦¾ą¦° ą¦ą§ą§ą¦¾ą¦°ą§ ą¦Æą§ą¦ą¦¾ą¦Æą§ą¦ ą¦ą¦°ą¦²ą§ ą¦Ŗą§ą¦Øą¦°ą¦¾ą§ ą¦”ą§ą¦²ą¦æą¦ą¦¾ą¦°ą¦æ ą¦¬ą§ą¦Æą¦¬ą¦øą§ą¦„া ą¦ą¦°ą¦¾ ą¦¹ą¦¬ą§ą„¤
⤠If delivery is missed, contact customer support to reschedule.Ā
ą¦”ą§ą¦²ą¦æą¦ą¦¾ą¦°ą¦æą¦° ą¦ą¦Øą§ą¦Æ ą¦ą¦æ ą¦ą¦®ą¦æ ą¦ą¦ą§ ą¦Ŗą§ą¦®ą§ą¦Øą§ą¦ ą¦ą¦°ą¦¬ą§? Do I need to pay before delivery?
⤠ą¦
ą¦Øą¦²ą¦¾ą¦ą¦Øą§ ą¦
ą¦°ą§ą¦”ার হলৠসাধারণত ą¦ą¦ą§ ą¦Ŗą§ą¦®ą§ą¦Øą§ą¦ ą¦ą¦°ą¦¤ą§ ą¦¹ą§ą„¤ COD ą¦ą§ą¦·ą§ą¦¤ą§ą¦°ą§ ą¦”ą§ą¦²ą¦æą¦ą¦¾ą¦°ą¦æą¦° ą¦øą¦®ą§ ą¦Ŗą§ą¦®ą§ą¦Øą§ą¦ ą¦¹ą§ą„¤
⤠For online orders, payment is usually done in advance. For COD, payment is made on delivery.
ą¦ą¦®ą¦æ ą¦ą¦æ ą¦Øą¦æą¦ą§ą¦° ą¦Ŗą¦ą¦Øą§ą¦¦ ą¦
ą¦Øą§ą¦Æą¦¾ą§ą§ ą¦”ą§ą¦²ą¦æą¦ą¦¾ą¦°ą¦æ ą¦ ą¦æą¦ą¦¾ą¦Øą¦¾ দিতৠপারি? Can I provide a different delivery address?
ā¤ ą¦¹ą§ą¦Æą¦¾ą¦, ą¦
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⤠Yes, you can provide any delivery address during the order.
ą¦
ą¦°ą§ą¦”ার ą¦”ą§ą¦²ą¦æą¦ą¦¾ą¦°ą¦æ ą¦ą¦¤ą¦ą§ą¦·ą¦£ ą¦øą¦®ą§ ą¦Øą§ą§? How long does order delivery take?
⤠সাধারণত ą§Ø-ą§« ą¦ą¦¾ą¦°ą§ą¦Æą¦¦ą¦æą¦¬ą¦øą§ą¦° ą¦®ą¦§ą§ą¦Æą§ ą¦”ą§ą¦²ą¦æą¦ą¦¾ą¦°ą¦æ ą¦øą¦®ą§ą¦Ŗą¦Øą§ą¦Ø ą¦¹ą§ą„¤
⤠Delivery is usually completed within 2-5 business days.
ą¦”ą§ą¦²ą¦æą¦ą¦¾ą¦°ą¦æ ą¦ą¦°ą§ą¦®ą§ą¦°ą¦¾ ą¦ą¦æ ą¦Ŗą¦£ą§ą¦Æ ą¦ą¦Øą¦øą§ą¦ą¦²ą§ą¦¶ą¦Ø বা ą¦øą§ą¦ą¦ą¦Ŗ ą¦ą¦°ą§ą¦Ø? Do delivery personnel provide installation or setup?
⤠সাধারণত ą¦”ą§ą¦²ą¦æą¦ą¦¾ą¦°ą¦æ ą¦ą¦°ą§ą¦®ą§ą¦°ą¦¾ ą¦ą§ą¦¬ą¦² ą¦Ŗą¦£ą§ą¦Æ ą¦Ŗą§ą¦ą¦ą§ ą¦¦ą§ą¦Ø, ą¦ą¦Øą¦øą§ą¦ą¦²ą§ą¦¶ą¦Ø ą¦¹ą§ ą¦Øą¦¾ą„¤
⤠Delivery staff usually only deliver the product; installation is not provided.
ą¦”ą§ą¦²ą¦æą¦ą¦¾ą¦°ą¦æ ą¦ ą¦æą¦ą¦¾ą¦Øą¦¾ ą¦ą§ą¦² ą¦¦ą¦æą¦²ą§ ą¦ą¦æ ą¦ą¦°ą¦¬? What if I gave the wrong delivery address?
ā¤ ą¦¦ą§ą¦°ą§ą¦¤ ą¦ą¦®ą¦¾ą¦¦ą§ą¦° ą¦øą¦¾ą¦„ą§ ą¦Æą§ą¦ą¦¾ą¦Æą§ą¦ ą¦ą¦°ą§ą¦Ø, ą¦ą¦®ą¦°ą¦¾ ą¦ ą¦æą¦ą¦¾ą¦Øą¦¾ ą¦Ŗą¦°ą¦æą¦¬ą¦°ą§ą¦¤ą¦Øą§ ą¦øą¦¾ą¦¹ą¦¾ą¦Æą§ą¦Æ ą¦ą¦°ą¦¬ą§ą„¤
⤠Please contact us immediately to update the delivery address.Ā
ą¦ą¦æą¦ą¦¾ą¦¬ą§ ą¦Øą¦æą¦¶ą§ą¦ą¦æą¦¤ ą¦¹ą¦¬ą§ ą¦Æą§ ą¦ą¦®ą¦¾ą¦° ą¦Ŗą¦£ą§ą¦Æ ą¦”ą§ą¦²ą¦æą¦ą¦¾ą¦°ą¦æ ą¦¹ą§ą§ą¦ą§? How do I confirm that my product has been delivered?
ā¤ ą¦”ą§ą¦²ą¦æą¦ą¦¾ą¦°ą¦æ ą¦øą¦®ą§ą¦Ŗą¦Øą§ą¦Ø ą¦¹ą¦ą§ą¦¾ą¦° পর ą¦ą¦Ŗą¦Øą¦¾ą¦ą§ ą¦ą¦ą¦ą¦æ ą¦ą¦Øą¦«ą¦¾ą¦°ą§ą¦®ą§ą¦¶ą¦Ø ą¦®ą§ą¦øą§ą¦ বা ą¦ą¦®ą§ą¦ą¦² ą¦¦ą§ą¦ą§ą¦¾ ą¦¹ą¦¬ą§ą„¤
⤠You will receive a confirmation message or email after delivery is completed.
šØ ą¦Ŗą§ą¦°ą§ą¦”ą¦¾ą¦ą§ą¦ ą¦ ą¦ą¦¾ą¦øą§ą¦ą¦®ą¦¾ą¦ą¦ą§ą¦¶ą¦Ø ą¦øą¦ą¦ą§ą¦°ą¦¾ą¦Øą§ą¦¤ ą¦Ŗą§ą¦°ą¦¶ą§ą¦Øą¦¾ą¦¬ą¦²ą¦æ (Product & Customization FAQs)
ą¦ą¦Ŗą¦Øą¦¾ą¦°ą¦¾ ą¦ą¦æ ą¦§ą¦°ą¦Øą§ą¦° ą¦Ŗą§ą¦°ą§ą¦”ą¦¾ą¦ą§ą¦ সরবরাহ ą¦ą¦°ą§ą¦Ø? What types of products do you offer?
ā¤ ą¦ą¦®ą¦°ą¦¾ ą¦¬ą¦æą¦ą¦æą¦Øą§ą¦Ø ą¦§ą¦°ą¦Øą§ą¦° ą¦Ŗą¦£ą§ą¦Æ সরবরাহ ą¦ą¦°ą¦æ, ą¦Æą§ą¦®ą¦Ø ą¦ą¦æą¦«ą¦ ą¦ą¦ą¦ą§ą¦®, ą¦¹ą§ą¦® ą¦”ą§ą¦ą§ą¦°, ą¦Ŗą¦¾ą¦°ą§ą¦øą§ą¦Øą¦¾ą¦²ą¦¾ą¦ą¦ą¦” ą¦ą¦æą¦«ą¦, ą¦ą¦¤ą§ą¦Æą¦¾ą¦¦ą¦æą„¤
⤠We offer a variety of products such as gift items, home decor, personalized gifts, etc.
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পশন ą¦ą¦ą§? What customization options are available?
ā¤ ą¦ą¦Ŗą¦Øą¦æ নাম, ą¦ą¦¬ą¦æ, ą¦¬ą¦¾ą¦°ą§ą¦¤ą¦¾ বা ą¦”ą¦æą¦ą¦¾ą¦ą¦Ø ą¦ą¦¾ą¦øą§ą¦ą¦®ą¦¾ą¦ą¦ ą¦ą¦°ą¦¤ą§ ą¦Ŗą¦¾ą¦°ą¦¬ą§ą¦Øą„¤
⤠You can customize with names, photos, messages, or designs.
ą¦ą¦¾ą¦øą§ą¦ą¦®ą¦¾ą¦ą¦ą§ą¦¶ą¦Øą§ą¦° ą¦ą¦Øą§ą¦Æ ą¦
ą¦¤ą¦æą¦°ą¦æą¦ą§ą¦¤ ą¦ą¦¾ą¦°ą§ą¦ ą¦ą¦ą§ ą¦ą¦æ? Is there an extra charge for customization?
ā¤ ą¦ą¦æą¦ą§ ą¦ą§ą¦·ą§ą¦¤ą§ą¦°ą§ ą¦¹ą§ą¦Æą¦¾ą¦, ą¦ą¦¾ą¦øą§ą¦ą¦®ą¦¾ą¦ą¦ą§ą¦¶ą¦Øą§ą¦° ą¦ą¦Øą§ą¦Æ ą¦
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⤠In some cases, yes, there may be an extra charge for customization.
ą¦ą¦¾ą¦øą§ą¦ą¦®ą¦¾ą¦ą¦ą§ą¦¶ą¦Ø ą¦ą¦¤ ą¦øą¦®ą§ ą¦Øą§ą¦Æą¦¼? How long does customization take?
⤠সাধারণত ą§Ø-ą§« ą¦ą¦¾ą¦°ą§ą¦Æą¦¦ą¦æą¦¬ą¦ø ą¦øą¦®ą§ ą¦²ą¦¾ą¦ą§ ą¦ą¦¾ą¦øą§ą¦ą¦®ą¦¾ą¦ą¦ą§ą¦¶ą¦Øą§ą¦° ą¦ą¦Øą§ą¦Æą„¤
⤠Customization usually takes 2-5 business days.
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ą¦°ą§ą¦”ার ą¦¦ą§ą¦¬? How can I place a customization order as per my preference?
ā¤ ą¦ ą¦°ą§ą¦”ার ą¦ą¦°ą¦¾ą¦° ą¦øą¦®ą§ ą¦ą¦®ą¦¾ą¦¦ą§ą¦° ą¦ą¦¾ą¦øą§ą¦ą¦®ą¦¾ą¦ą¦ą§ą¦¶ą¦Ø ą¦ ą¦Ŗą¦¶ą¦Øą§ ą¦ą¦Ŗą¦Øą¦¾ą¦° ą¦ą¦¾ą¦¹ą¦æą¦¦ą¦¾ ą¦¬ą¦æą¦øą§ą¦¤ą¦¾ą¦°ą¦æą¦¤ ą¦²ą¦æą¦ą§ ą¦¦ą¦æą¦Øą„¤
⤠While ordering, specify your customization details in the customization option.Ā
ą¦ą¦¾ą¦øą§ą¦ą¦®ą¦¾ą¦ą¦ą¦” ą¦Ŗą§ą¦°ą§ą¦”ą¦¾ą¦ą§ą¦ ą¦°ą¦æą¦ą¦¾ą¦°ą§ą¦Ø বা ą¦ą¦ą§ą¦øą¦ą§ą¦ą§ą¦ ą¦ą¦°ą¦¾ যাą§? Can customized products be returned or exchanged?
⤠সাধারণত ą¦ą¦¾ą¦øą§ą¦ą¦®ą¦¾ą¦ą¦ą¦” ą¦Ŗą§ą¦°ą§ą¦”ą¦¾ą¦ą§ą¦ ą¦°ą¦æą¦ą¦¾ą¦°ą§ą¦Ø বা ą¦ą¦ą§ą¦øą¦ą§ą¦ą§ą¦ হৠনা যদি না ą¦Ŗą¦£ą§ą¦Æ ą¦¤ą§ą¦°ą§ą¦ą¦æą¦Ŗą§ą¦°ą§ą¦£ ą¦¹ą§ą„¤
⤠Usually, customized products cannot be returned or exchanged unless defective.
ą¦Ŗą§ą¦°ą§ą¦”ą¦¾ą¦ą§ą¦ą§ą¦° ą¦ą§ą¦£ą¦ą¦¤ą¦®ą¦¾ą¦Ø ą¦ą§ą¦®ą¦Ø? What is the quality of the products?
ā¤ ą¦ą¦®ą¦°ą¦¾ ą¦ą¦ą§ą¦ą¦®ą¦¾ą¦Øą§ą¦° ą¦ą¦¾ą¦ą¦ą¦¾ą¦®ą¦¾ą¦² ą¦¬ą§ą¦Æą¦¬ą¦¹ą¦¾ą¦° ą¦ą¦°ą¦æ ą¦ą¦¬ą¦ মান ą¦Øą¦æą§ą¦Øą§ą¦¤ą§ą¦°ą¦£ą§ ą¦®ą¦Øą§ą¦Æą§ą¦ą§ą„¤
⤠We use high-quality materials and maintain strict quality control.Ā
Accordą¦ą¦®ą¦æ ą¦ą¦æ ą¦Ŗą§ą¦°ą§ą¦”ą¦¾ą¦ą§ą¦ą§ą¦° ą¦ą¦¬ą¦æ ą¦¦ą§ą¦ą¦¤ą§ ą¦Ŗą¦¾ą¦°ą¦¬ą§ ą¦ą¦ą§? Can I see the product image before purchase?ion title. Click here to edit
ā¤ ą¦¹ą§ą¦Æą¦¾ą¦, ą¦ą§ą§ą¦¬ą¦øą¦¾ą¦ą¦ą§ ą¦Ŗą§ą¦°ą¦¤ą¦æą¦ą¦æ ą¦Ŗą§ą¦°ą§ą¦”ą¦¾ą¦ą§ą¦ą§ą¦° ą¦ą¦¬ą¦æ ą¦¦ą§ą¦ą§ą¦¾ ą¦ą¦ą§ą„¤
⤠Yes, product images are available on the website.Ā
ą¦Ŗą§ą¦°ą§ą¦”ą¦¾ą¦ą§ą¦ ą¦ą¦¾ą¦øą§ą¦ą¦®ą¦¾ą¦ą¦ą§ą¦¶ą¦Øą§ą¦° ą¦ą¦Øą§ą¦Æ ą¦ą¦æ ą¦ą§ą¦Øą¦ ą¦”ą¦æą¦ą¦¾ą¦ą¦Ø ą¦øą¦¾ą¦¹ą¦¾ą¦Æą§ą¦Æ ą¦Ŗą¦¾ą¦ą§ą¦¾ যাą§? Is design assistance available for product customization?
ā¤ ą¦¹ą§ą¦Æą¦¾ą¦, ą¦ą¦®ą¦°ą¦¾ ą¦”ą¦æą¦ą¦¾ą¦ą¦Øą¦æą¦ ą¦ ą¦øą¦¾ą¦¹ą¦¾ą¦Æą§ą¦Æ ą¦ą¦°ą¦¤ą§ ą¦Ŗą¦¾ą¦°ą¦æą„¤ ą¦Ŗą§ą¦°ą§ą§ą¦ą¦Ø ą¦¹ą¦²ą§ ą¦ą¦®ą¦¾ą¦¦ą§ą¦° ą¦øą¦¾ą¦„ą§ ą¦Æą§ą¦ą¦¾ą¦Æą§ą¦ ą¦ą¦°ą§ą¦Øą„¤
⤠Yes, we offer design assistance. Please contact us if needed.
ą¦ą¦®ą¦æ ą¦ą¦æ ą¦Ŗą§ą¦°ą§ą¦”ą¦¾ą¦ą§ą¦ą§ą¦° ą¦ą¦¾ą¦øą§ą¦ą¦®ą¦¾ą¦ą¦ą§ą¦¶ą¦Ø ą¦øą¦®ą§ą¦Ŗą¦°ą§ą¦ą§ ą¦ą¦ą§ ą¦ą¦²ą§ą¦ą¦Øą¦¾ ą¦ą¦°ą¦¤ą§ পারি? Can I discuss customization details before ordering?
ā¤ ą¦ ą¦¬ą¦¶ą§ą¦Æą¦, ą¦ą¦®ą¦¾ą¦¦ą§ą¦° ą¦ą¦¾ą¦øą§ą¦ą¦®ą¦¾ą¦° ą¦ą§ą§ą¦¾ą¦° ą¦ą¦æą¦®ą§ą¦° ą¦øą¦¾ą¦„ą§ ą¦ą¦²ą§ą¦ą¦Øą¦¾ ą¦ą¦°ą¦¤ą§ ą¦Ŗą¦¾ą¦°ą§ą¦Øą„¤
⤠Absolutely, you can discuss customization details with our customer care team.
š ą¦°ą¦æą¦ą¦¾ą¦°ą§ą¦Ø ą¦ ą¦ą¦ą§ą¦øą¦ą§ą¦ą§ą¦ পলিসি (Return & Exchange Policy FAQs)
ą¦ą¦®ą¦æ ą¦ą§ą¦ą¦¾ą¦¬ą§ ą¦Ŗą¦£ą§ą¦Æ ą¦°ą¦æą¦ą¦¾ą¦°ą§ą¦Ø ą¦ą¦°ą¦¤ą§ পারি? How can I return a product?
ā¤ ą¦Ŗą¦£ą§ą¦Æ ą¦ą§ą¦°ą¦¹ą¦£ą§ą¦° ą§ ą¦¦ą¦æą¦Øą§ą¦° ą¦®ą¦§ą§ą¦Æą§ ą¦ą¦®ą¦¾ą¦¦ą§ą¦° ą¦ą¦¾ą¦øą§ą¦ą¦®ą¦¾ą¦° ą¦øą¦¾ą¦°ą§ą¦ą¦æą¦øą§ ą¦Æą§ą¦ą¦¾ą¦Æą§ą¦ ą¦ą¦°ą§ ą¦°ą¦æą¦ą¦¾ą¦°ą§ą¦Ø ą¦
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⤠Contact our customer service within 7 days of receiving the product to request a return.
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ą¦¬ą¦øą§ą¦„ার ą¦ą§ ą¦¶ą¦°ą§ą¦¤? What is the condition of the product for return?
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⤠The product must be unused, intact, and in its original packaging.
ą¦ą¦®ą¦æ ą¦°ą¦æą¦ą¦¾ą¦°ą§ą¦Øą§ą¦° ą¦ą¦Øą§ą¦Æ ą¦ą¦¤ą§ ą¦øą¦®ą§ ą¦Ŗą¦¾ą¦ą§ą¦ą¦æ? What is the return period?
ā¤ ą¦Ŗą¦£ą§ą¦Æ ą¦”ą§ą¦²ą¦æą¦ą¦¾ą¦°ą¦æ ą¦¹ą¦ą§ą¦¾ą¦° ą§ ą¦¦ą¦æą¦Øą§ą¦° ą¦®ą¦§ą§ą¦Æą§ ą¦°ą¦æą¦ą¦¾ą¦°ą§ą¦Ø ą¦ą¦¬ą§ą¦¦ą¦Ø ą¦ą¦°ą¦¤ą§ ą¦¹ą¦¬ą§ą„¤
⤠Returns must be requested within 7 days of delivery.Ā
ą¦°ą¦æą¦ą¦¾ą¦°ą§ą¦Ø ą¦Ŗą§ą¦°ą¦ą§ą¦°ą¦æą§ą¦¾ ą¦ą¦¤ą¦¦ą¦æą¦Ø ą¦øą¦®ą§ ą¦Øą§ą¦¬ą§? How long does the return process take?
ā¤ ą¦°ą¦æą¦ą¦¾ą¦°ą§ą¦Ø ą¦Ŗą¦£ą§ą¦Æ ą¦Ŗą§ą¦°ą¦¾ą¦Ŗą§ą¦¤ą¦æą¦° পর ą§-১০ ą¦ą¦¾ą¦°ą§ą¦Æą¦¦ą¦æą¦¬ą¦øą§ą¦° ą¦®ą¦§ą§ą¦Æą§ ą¦°ą¦æą¦«ą¦¾ą¦Øą§ą¦” বা ą¦ą¦ą§ą¦øą¦ą§ą¦ą§ą¦ ą¦øą¦®ą§ą¦Ŗą¦Øą§ą¦Ø ą¦¹ą§ą„¤
⤠Refund or exchange is processed within 7-10 business days after receiving the returned product.
ą¦ą¦®ą¦æ ą¦ą§ ą¦°ą¦æą¦ą¦¾ą¦°ą§ą¦Ø বা ą¦ą¦ą§ą¦øą¦ą§ą¦ą§ą¦ą§ą¦° ą¦ą¦Øą§ą¦Æ ą¦Ŗą§ą¦®ą§ą¦Øą§ą¦ ą¦«ą§ą¦°ą¦¤ পাব? Will I get a refund for the return or exchange?
ā¤ ą¦¹ą§ą¦Æą¦¾ą¦, ą¦°ą¦æą¦ą¦¾ą¦°ą§ą¦Ø ą¦Ŗą¦£ą§ą¦Æ ą¦ą§ą¦°ą¦¹ą¦£ ą¦ ą¦Æą¦¾ą¦ą¦¾ą¦ą§ą§ą¦° পর ą¦Ŗą§ą¦®ą§ą¦Øą§ą¦ ą¦«ą§ą¦°ą¦¤ ą¦¦ą§ą¦ą§ą¦¾ ą¦¹ą§ą„¤
⤠Yes, payment will be refunded after the returned product is received and inspected.
ą¦ą¦¾ą¦øą§ą¦ą¦®ą¦¾ą¦ą¦ą¦” ą¦Ŗą¦£ą§ą¦Æ ą¦°ą¦æą¦ą¦¾ą¦°ą§ą¦Ø বা ą¦ą¦ą§ą¦øą¦ą§ą¦ą§ą¦ ą¦ą¦°ą¦¾ যাą§? Can customized products be returned or exchanged?
⤠সাধারণত ą¦ą¦¾ą¦øą§ą¦ą¦®ą¦¾ą¦ą¦ą¦” ą¦Ŗą¦£ą§ą¦Æ ą¦°ą¦æą¦ą¦¾ą¦°ą§ą¦Ø বা ą¦ą¦ą§ą¦øą¦ą§ą¦ą§ą¦ ą¦ą¦°ą¦¾ যাৠনা, ą¦¶ą§ą¦§ą§ą¦®ą¦¾ą¦¤ą§ą¦° ą¦¤ą§ą¦°ą§ą¦ą¦æą¦Ŗą§ą¦°ą§ą¦£ ą¦ą§ą¦·ą§ą¦¤ą§ą¦°ą§ą„¤
⤠Customized products are generally non-returnable/non-exchangeable unless defective.Ā
ą¦°ą¦æą¦ą¦¾ą¦°ą§ą¦Øą§ą¦° ą¦ą¦Øą§ą¦Æ ą¦¶ą¦æą¦Ŗą¦æą¦ ą¦ą¦¾ą¦°ą§ą¦ ą¦ą§ বহন ą¦ą¦°ą¦¬ą§? Who bears the shipping cost for returns?
ā¤ ą¦¤ą§ą¦°ą§ą¦ą¦æą¦Ŗą§ą¦°ą§ą¦£ ą¦Ŗą¦£ą§ą¦Æą§ą¦° ą¦ą§ą¦·ą§ą¦¤ą§ą¦°ą§ ą¦ą¦®ą¦°ą¦¾ ą¦¶ą¦æą¦Ŗą¦æą¦ ą¦ą¦¾ą¦°ą§ą¦ বহন ą¦ą¦°ą¦æ, ą¦
ą¦Øą§ą¦Æ ą¦ą§ą¦·ą§ą¦¤ą§ą¦°ą§ ą¦ą§ą¦°ą¦¾ą¦¹ą¦ বহন ą¦ą¦°ą¦¬ą§ą¦Øą„¤
⤠We bear shipping costs for defective items; otherwise, the customer is responsible.
ą¦ą¦®ą¦æ ą¦ą¦æą¦ą¦¾ą¦¬ą§ ą¦ą¦ą§ą¦øą¦ą§ą¦ą§ą¦ą§ą¦° ą¦ą¦Øą§ą¦Æ ą¦ą¦¬ą§ą¦¦ą¦Ø ą¦ą¦°ą¦¬? How do I apply for an exchange?
ā¤ ą¦ą¦®ą¦¾ą¦¦ą§ą¦° ą¦ą¦¾ą¦øą§ą¦ą¦®ą¦¾ą¦° ą¦øą¦¾ą¦°ą§ą¦ą¦æą¦øą§ ą¦Æą§ą¦ą¦¾ą¦Æą§ą¦ ą¦ą¦°ą§ ą¦ą¦Ŗą¦Øą¦¾ą¦° ą¦ą¦ą§ą¦øą¦ą§ą¦ą§ą¦ą§ą¦° ą¦ą¦¾ą¦¹ą¦æą¦¦ą¦¾ ą¦ą¦¾ą¦Øą¦¾ą¦Øą„¤
⤠Contact our customer service to request an exchange.Ā
ą¦ą¦ą§ą¦øą¦ą§ą¦ą§ą¦ ą¦Ŗą¦£ą§ą¦Æą§ą¦° ą¦ą¦Øą§ą¦Æ ą¦ą¦¤ ą¦øą¦®ą§ ą¦²ą¦¾ą¦ą¦¬ą§? How long does the exchange process take?
ā¤ ą¦ą¦ą§ą¦øą¦ą§ą¦ą§ą¦ ą¦Ŗą¦£ą§ą¦Æ ą¦”ą§ą¦²ą¦æą¦ą¦¾ą¦°ą¦æ সাধারণত ą§-১০ ą¦ą¦¾ą¦°ą§ą¦Æą¦¦ą¦æą¦¬ą¦øą§ą¦° ą¦®ą¦§ą§ą¦Æą§ ą¦¹ą§ą„¤
⤠Exchange delivery usually takes 7-10 business days.
ą¦°ą¦æą¦ą¦¾ą¦°ą§ą¦Ø বা ą¦ą¦ą§ą¦øą¦ą§ą¦ą§ą¦ą§ą¦° ą¦ą¦Øą§ą¦Æ ą¦ą¦æ ą¦Ŗą§ą¦°ą¦®ą¦¾ą¦£ দিতৠহবą§? Do I need to provide proof for return or exchange?
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⤠Yes, you may need to provide your order number and product photos.
š ą¦Æą§ą¦ą¦¾ą¦Æą§ą¦ ą¦ ą¦øą¦¾ą¦Ŗą§ą¦°ą§ą¦ (Contact & Support FAQs)
ą¦ą¦®ą¦æ ą¦ą§ą¦ą¦¾ą¦¬ą§ ą¦ą¦Ŗą¦Øą¦¾ą¦° ą¦øą¦¾ą¦„ą§ ą¦Æą§ą¦ą¦¾ą¦Æą§ą¦ ą¦ą¦°ą¦¬? How can I contact you?
ā¤ ą¦ą¦Ŗą¦Øą¦æ ą¦ą¦®ą¦¾ą¦¦ą§ą¦° ą¦¹ą§ą¦²ą§ą¦Ŗą¦²ą¦¾ą¦ą¦Ø, ą¦ą¦®ą§ą¦ą¦² বা ą¦ą§ą§ą¦¬ą¦øą¦¾ą¦ą¦ą§ą¦° ą¦ą¦Øą§ą¦ą§ą¦Æą¦¾ą¦ą§ą¦ ą¦«ą¦°ą§ą¦®ą§ą¦° ą¦®ą¦¾ą¦§ą§ą¦Æą¦®ą§ ą¦Æą§ą¦ą¦¾ą¦Æą§ą¦ ą¦ą¦°ą¦¤ą§ ą¦Ŗą¦¾ą¦°ą§ą¦Øą„¤
⤠You can contact us via our helpline, email, or the contact form on our website.
ą¦ą¦¾ą¦øą§ą¦ą¦®ą¦¾ą¦° ą¦øą¦¾ą¦Ŗą§ą¦°ą§ą¦ą§ą¦° ą¦øą¦®ą§ ą¦ą§? What are the customer support hours?
ā¤ ą¦ą¦®ą¦¾ą¦¦ą§ą¦° ą¦øą¦¾ą¦Ŗą§ą¦°ą§ą¦ ą¦øą¦Ŗą§ą¦¤ą¦¾ą¦¹ą§ ৬ দিন, ą¦øą¦ą¦¾ą¦² ą§Æą¦ą¦¾ ą¦„ą§ą¦ą§ ą¦øą¦Øą§ą¦§ą§ą¦Æą¦¾ ą§¬ą¦ą¦¾ ą¦Ŗą¦°ą§ą¦Æą¦Øą§ą¦¤ ą¦ą¦Ŗą¦²ą¦¬ą§ą¦§ą„¤
⤠Our support is available 6 days a week, from 9 AM to 6 PM.
ą¦ą¦®ą¦æ ą¦ą¦æ ą¦²ą¦¾ą¦ą¦ ą¦ą§ą¦Æą¦¾ą¦ ą¦øą§ą¦¬ą¦æą¦§ą¦¾ ą¦Ŗą§ą¦¤ą§ পারি? Do you offer live chat support?
ā¤ ą¦¹ą§ą¦Æą¦¾ą¦, ą¦ą¦®ą¦¾ą¦¦ą§ą¦° ą¦ą§ą§ą¦¬ą¦øą¦¾ą¦ą¦ą§ ą¦²ą¦¾ą¦ą¦ ą¦ą§ą¦Æą¦¾ą¦ą§ą¦° ą¦®ą¦¾ą¦§ą§ą¦Æą¦®ą§ ą¦¦ą§ą¦°ą§ą¦¤ ą¦øą¦¹ą¦¾ą§ą¦¤ą¦¾ ą¦Ŗą¦¾ą¦ą§ą¦¾ ą¦Æą¦¾ą§ą„¤
⤠Yes, live chat support is available on our website for quick assistance.
ą¦
ą¦°ą§ą¦”ার বা ą¦Ŗą§ą¦®ą§ą¦Øą§ą¦ ą¦Øą¦æą§ą§ ą¦øą¦®ą¦øą§ą¦Æą¦¾ ą¦¹ą¦²ą§ ą¦ą¦¾ą¦° ą¦øą¦¾ą¦„ą§ ą¦Æą§ą¦ą¦¾ą¦Æą§ą¦ ą¦ą¦°ą¦¬ą§? Who should I contact for order or payment issues?
ā¤ ą¦ ą¦°ą§ą¦”ার ą¦ ą¦Ŗą§ą¦®ą§ą¦Øą§ą¦ ą¦øą¦®ą¦øą§ą¦Æą¦¾ ą¦ą¦Øą§ą¦Æ ą¦ą¦®ą¦¾ą¦¦ą§ą¦° ą¦ą¦¾ą¦øą§ą¦ą¦®ą¦¾ą¦° ą¦ą§ą§ą¦¾ą¦° ą¦ą¦æą¦®ą§ą¦° ą¦øą¦¾ą¦„ą§ ą¦Æą§ą¦ą¦¾ą¦Æą§ą¦ ą¦ą¦°ą§ą¦Øą„¤
⤠Please contact our customer care team for order or payment issues.Ā
ą¦ą¦®ą¦æ ą¦ą§ą¦ą¦¾ą¦¬ą§ ą¦ą¦®ą¦¾ą¦° ą¦
ą¦ą¦æą¦Æą§ą¦ ą¦ą¦¾ą¦Øą¦¾ą¦¤ą§ পারি? How can I file a complaint?
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⤠You can file a complaint via email, phone, or the feedback form on our website.
ą¦øą¦¾ą¦Ŗą§ą¦°ą§ą¦ ą¦ą¦æą¦® ą¦ą¦¤ ą¦¦ą§ą¦°ą§ą¦¤ ą¦ą¦¤ą§ą¦¤ą¦° ą¦¦ą§ą§? How quickly does the support team respond?
⤠সাধারণত ą§Øą§Ŗ ą¦ą¦£ą§ą¦ą¦¾ą¦° ą¦®ą¦§ą§ą¦Æą§ ą¦ą¦®ą¦°ą¦¾ ą¦ą¦Ŗą¦Øą¦¾ą¦° ą¦Ŗą§ą¦°ą¦¶ą§ą¦Øą§ą¦° ą¦ą¦¤ą§ą¦¤ą¦° ą¦¦ą¦æą¦ą„¤
⤠Usually, we respond to inquiries within 24 hours.
ą¦ą¦®ą¦æ ą¦ą¦æ ą¦øą§ą¦¶ą§ą¦Æą¦¾ą¦² ą¦®ą¦æą¦”ą¦æą§ą¦¾ ą¦„ą§ą¦ą§ ą¦Æą§ą¦ą¦¾ą¦Æą§ą¦ ą¦ą¦°ą¦¤ą§ পারি? Can I contact you through social media?
ā¤ ą¦¹ą§ą¦Æą¦¾ą¦, ą¦ą¦®ą¦¾ą¦¦ą§ą¦° ą¦«ą§ą¦øą¦¬ą§ą¦, ą¦ą¦Øą¦øą§ą¦ą¦¾ą¦ą§ą¦°ą¦¾ą¦® ą¦ ą¦ą§ą¦ą¦ą¦¾ą¦°ą§ ą¦Æą§ą¦ą¦¾ą¦Æą§ą¦ ą¦ą¦°ą¦¾ ą¦Æą¦¾ą§ą„¤
⤠Yes, you can reach us via Facebook, Instagram, and Twitter.
ą¦ą¦®ą¦æ ą¦ą¦æ ą¦ą¦®ą§ą¦ą¦²ą§ ą¦Øą¦æą¦ą¦ą¦²ą§ą¦ą¦¾ą¦° ą¦Ŗą§ą¦¤ą§ পারবą§? Can I receive newsletters via email?
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⤠Yes, you can subscribe on our website to receive newsletters.
ą¦ą¦Ŗą¦Øą¦¾ą¦°ą¦¾ ą¦ą¦æ ą¦¹ą§ą¦²ą§ą¦Ŗ ą¦øą§ą¦Øą§ą¦ą¦¾ą¦° বা FAQ ą¦Ŗą§ą¦ ą¦¦ą§ą¦Ø? Do you provide a help center or FAQ page?
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⤠Yes, we have a detailed FAQ and help center on our website.
ą¦ą¦®ą¦æ ą¦ą¦æ ą¦ą§ą¦Øą§ ą¦¬ą¦æą¦¶ą§ą¦· ą¦øą¦¾ą¦Ŗą§ą¦°ą§ą¦ ą¦ą¦¾ą¦ą¦²ą§ ą¦Æą§ą¦ą¦¾ą¦Æą§ą¦ ą¦ą¦°ą¦¤ą§ পারি? Can I contact you for special support requests?
ā¤ ą¦ ą¦¬ą¦¶ą§ą¦Æą¦, ą¦¬ą¦æą¦¶ą§ą¦· ą¦Ŗą§ą¦°ą§ą§ą¦ą¦Ø ą¦¹ą¦²ą§ ą¦ą¦®ą¦¾ą¦¦ą§ą¦° সা঄ৠসরাসরি ą¦Æą§ą¦ą¦¾ą¦Æą§ą¦ ą¦ą¦°ą§ą¦Øą„¤
⤠Certainly, contact us directly for any special support requirements.
š” ą¦ą¦æą¦Ŗą¦ø (Tips)
- ą¦ą¦Ŗą¦Øą¦¾ą¦° ą¦
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Read the product details carefully before placing your order. - ą¦ą¦Ŗą¦Øą¦¾ą¦° ą¦øą¦ ą¦æą¦ ą¦ ą¦æą¦ą¦¾ą¦Øą¦¾ ą¦ą¦¬ą¦ ą¦«ą§ą¦Ø ą¦Øą¦®ą§ą¦¬ą¦° দিন ą¦Æą¦¾ą¦¤ą§ ą¦”ą§ą¦²ą¦æą¦ą¦¾ą¦°ą¦æ ą¦øą¦¹ą¦ ą¦¹ą§ą„¤
Provide your correct address and phone number for smooth delivery. - ą¦Ŗą§ą¦®ą§ą¦Øą§ą¦ ą¦ą¦°ą¦¾ą¦° সমৠনিরাপদ ą¦Ŗą§ą¦®ą§ą¦Øą§ą¦ ą¦ą§ą¦ą¦ą§ą§ ą¦¬ą§ą¦Æą¦¬ą¦¹ą¦¾ą¦° ą¦ą¦°ą§ą¦Øą„¤
Use secure payment gateways when making payments. - ą¦
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Keep your order confirmation email or message safe. - ą¦”ą§ą¦²ą¦æą¦ą¦¾ą¦°ą¦æ ą¦øą¦®ą§ ą¦¬ą¦¾ą§ą¦¤ą§ পারą§, ą¦¤ą¦¾ą¦ ą¦ą¦ą¦ą§ ą¦§ą§ą¦°ą§ą¦Æ ą¦§ą¦°ą§ą¦Øą„¤
Delivery might take longer sometimes, so please be patient. - ą¦ą¦¾ą¦øą§ą¦ą¦®ą¦¾ą¦ą¦ą¦” ą¦Ŗą§ą¦°ą§ą¦”ą¦¾ą¦ą§ą¦ ą¦
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Provide accurate information when ordering customized products. - ą¦ą§ą¦Øą§ ą¦øą¦®ą¦øą§ą¦Æą¦¾ ą¦¹ą¦²ą§ ą¦¦ą§ą¦°ą§ą¦¤ ą¦ą¦¾ą¦øą§ą¦ą¦®ą¦¾ą¦° ą¦øą¦¾ą¦Ŗą§ą¦°ą§ą¦ą§ą¦° ą¦øą¦¾ą¦„ą§ ą¦Æą§ą¦ą¦¾ą¦Æą§ą¦ ą¦ą¦°ą§ą¦Øą„¤
Contact customer support promptly if you face any issues. - ą¦
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Regularly check your order tracking link. - ą¦Ŗą¦£ą§ą¦Æ ą¦°ą¦æą¦øą¦æą¦ ą¦ą¦°ą¦¾ą¦° ą¦øą¦®ą§ ą¦Ŗą§ą¦Æą¦¾ą¦ą§ą¦ ą¦ ą¦æą¦ ą¦ą¦ą§ ą¦ą¦æą¦Øą¦¾ ą¦Æą¦¾ą¦ą¦¾ą¦ ą¦ą¦°ą§ą¦Øą„¤
Inspect the package carefully when receiving the product. - ą¦øą¦øą§ą¦¤ą¦¾ নą§, ą¦ą¦¾ą¦²ą§ ą¦®ą¦¾ą¦Øą§ą¦° ą¦Ŗą§ą¦°ą§ą¦”ą¦¾ą¦ą§ą¦ ą¦ą¦æą¦Øą§ą¦Ø ą¦Æą¦¾ą¦¤ą§ ą¦¦ą§ą¦°ą§ą¦ą¦®ą§ą§ą¦¾ą¦¦ą§ ą¦øą¦¾ą¦°ą§ą¦„ą¦ą¦¤ą¦¾ ą¦¹ą§ą„¤
Buy quality products rather than just cheap ones for long-term satisfaction.
š ą¦ą¦²ą¦”ą¦¾ą¦ą§ą¦ą¦¾ą¦° (Joldanga Online Shop)
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A Heartfelt Thank You from Joldanga!
Thank you from the bottom of our hearts for choosing Joldanga.
Every product we create is made with love and care ā because we feel a deep sense of responsibility and affection toward you.
Your satisfaction is our greatest achievement.
We hope your experience was a pleasant one.
See you again ā with something new, and with new love.
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ā Team Joldanga